RJ
Ryan Jones
8 reviews · GB
Verified
Rude and unhelpful
Stone fell out of the ring resize within three months. Blamed us for knocking it.
Date of experience: 30 August 2026
Yates & Nolan Jewellers
Reviews 3,116•Bad
1.9
Verified company · Claimed profile since December 2022
Reviews (3,116)
JA
Jade
1 review · GB
Verified 2 photos
Awful
Quoted £35 for a resize, charged double. Would not budge.
Date of experience: 25 August 2026
Reply from Yates & Nolan Jewellers
Hi Jade, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
MA
Martin
1 review · Preston
Verified
Avoid
watch in for repair for four months. Every call was next week.
Date of experience: 31 August 2026
MA
Martin
1 review · GB
Verified
Do not use
Ordered the watch battery with 8 weeks to the wedding. Arrived two days after with the wrong engraving.
Date of experience: 27 August 2026
LW
Louise Wright
1 review · GB
Avoid
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 1 September 2026
SA
Sandra
1 review · GB
Verified
Rude and unhelpful
Quoted £1,350 for a resize, charged double. Would not budge.
Date of experience: 31 August 2026
KH
Kirsty Hall
7 reviews · GB
Verified 2 photos
Rude and unhelpful
Watch in for repair for four months. Every call was next week
Date of experience: 26 August 2026
Reply from Yates & Nolan Jewellers
Hi Kirsty, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
SW
S Walker
1 review · GB
Verified
Rude and unhelpful
Booked in for Saturday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 23 August 2026
ZO
Zoe
3 reviews · GB
Verified
Rude and unhelpful
Paid £840 for the wedding bands and it was nowhere near the standard I expected
Date of experience: 22 August 2026
Reply from Yates & Nolan Jewellers
Hi Zoe, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
KK
Kwame K
1 review · Newport
Not impressed
Ordered the bespoke pendant with 8 weeks to the wedding. Arrived two days after with the wrong engraving.
Date of experience: 28 August 2026
Reply from Yates & Nolan Jewellers
Hi Kwame, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
VH
Vicky H
1 review · GB
Verified
Never again
Quoted £240 for a resize, charged double. Would not budge.
Date of experience: 26 August 2026
ZO
Zoe
3 reviews · GB
Verified
Mixed experience
Service was fine, price was a bit higher than expected at £4,800. Might have been unlucky.
Date of experience: 28 August 2026
AN
Andy
7 reviews · GB
Verified
Superb
Fast, friendly and fairly priced. What more do you want.
Date of experience: 20 August 2026
SS
Sam Smith
1 review · GB
Verified
Let down
Ordered the ring resize with 8 weeks to the wedding. Arrived two days after with the wrong engraving.
Date of experience: 26 August 2026
IM
Ian Morgan
1 review · GB
Verified
Wouldnt rush back
Stone fell out of the necklace for my wife within three months. Blamed us for knocking it.
Date of experience: 26 August 2026
AB
Aaron Bailey
8 reviews · Newport
Verified
Average
decent, a couple of things were missed first time round but they came back to sort it.
Date of experience: 18 August 2026
CA
Callum
1 review · GB
Verified
Ok overall
Decent, a couple of things were missed first time round but they came back to sort it. Might have been unlucky.
Date of experience: 25 August 2026
PP
Pete Phillips
1 review · GB
Verified
Nearly perfect
Good service, pricier than online but you get the personal touch. The person I dealt with was polite at least.
Date of experience: 25 August 2026
Reply from Yates & Nolan Jewellers
Hi Pete, apologies for the mix up. Thanks for letting us put it right.
HB
Hannah Bailey
10 reviews · GB
Verified
Rude and unhelpful
Quoted £350 for a resize, charged double. Would not budge
Date of experience: 21 August 2026
Reply from Yates & Nolan Jewellers
Hi Hannah, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
JJ
Josh Jones
1 review · Preston
Verified
Do not use
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 17 August 2026
Showing 1 to 20 of 3,116 reviews