KA
Karen
1 review · Rotherham
Avoid
Renewal went up £340 with no explanation. Found the same cover elsewhere for far less.
Date of experience: 19 August 2026
Yates & Barlow Insurance
Reviews 21•Bad
1.6
Verified company · Claimed profile since August 2025
Reviews (21)
PH
Phil
1 review · GB
Verified
Avoid
Nobody answers the phone. Left messages, no call back. Terrible for a insurance broker.
Date of experience: 1 August 2026
RA
Raj
1 review · GB
Verified
Never again
Promised a refund of £2,050 weeks ago. Every time I chase its another five working days.
Date of experience: 19 June 2026
LO
Louise
1 review · Norwich
Verified
Not bad
Mostly good. Communication could have been better in the middle bit. Would probably still use them again though
Date of experience: 19 June 2026
SW
Sue Ward
2 reviews · GB
Verified
Still waiting for refund
Booked in for Friday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 6 June 2026
KI
Kirsty
10 reviews · Leicester
Verified
Avoid
put the wrong address on the policy, insurer nearly refused my claim because of it.
Date of experience: 4 May 2026
HW
Holly Williams
1 review · GB
Verified
Slow refund
Renewal went up £1,000 with no explanation. Found the same cover elsewhere for far less.
Date of experience: 27 April 2026
SM
Sue Mitchell
8 reviews · GB
Verified
Let down
Cancelled the policy, was promised a refund of £870. Two months later still waiting.
Date of experience: 14 February 2026
SH
Steve Hughes
1 review · GB
Verified
Not impressed
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 6 February 2026
JP
Jamie Parker
6 reviews · Oxford
Verified
Still waiting for refund
Nobody answers the phone. Left messages, no call back. Terrible for a insurance broker.
Date of experience: 19 January 2026
LU
Lucy
1 review · GB
Verified
No fuss
Sorted, cheers.
Date of experience: 13 December 2025
PT
Priya Thompson
4 reviews · Liverpool
Verified
Do not use
Promised a refund of £180 weeks ago. Every time I chase its another five working days.
Date of experience: 13 November 2025
Reply from Yates & Barlow Insurance
Hi Priya, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
CA
Carl
7 reviews · GB
Verified
Awful
Got my booking wrong, then got it wrong again when they fixed it!
Date of experience: 27 October 2025
Reply from Yates & Barlow Insurance
Hi Carl, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
DA
Darren
4 reviews · Croydon
Verified
Never again
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 27 October 2025
Reply from Yates & Barlow Insurance
Hi Darren, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
AS
Ash
1 review · GB
Verified
Nearly perfect
Ok. Did what I needed. Nothing special either way.
Date of experience: 26 September 2025
TE
Terry
1 review · GB
Verified 1 photo
Terrible service
Cancelled the policy, was promised a refund of £730. Two months later still waiting.
Date of experience: 20 September 2025
Reply from Yates & Barlow Insurance
Hi Terry, apologies. Your refund has now been processed and can take 3 to 5 working days to show. Sorry again for the delay.
MI
Michelle
1 review · GB
Verified
Do not use
paid £1,200 for the classic car policy and it was nowhere near the standard I expected.
Date of experience: 22 September 2025
Reply from Yates & Barlow Insurance
Hi Michelle, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
RY
Ryan
5 reviews · GB
Verified
Terrible service
Renewal went up £400 with no explanation. Found the same cover elsewhere for far less.
Date of experience: 18 September 2025
AW
Amy W
1 review · GB
Verified
Still waiting for refund
Cancelled the policy, was promised a refund of £260. Two months later still waiting.
Date of experience: 21 June 2025
GJ
Graham Johnson
1 review · Blackburn
Verified 2 photos
Do not use
Promised a refund of £410 weeks ago. Every time I chase its another five working days!
Date of experience: 30 March 2025
Reply from Yates & Barlow Insurance
Hi Graham, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
Showing 1 to 20 of 21 reviews