Verified company · Claimed profile since January 2025
Gary
1 review · GB
£60 for a ten minute consult and some tablets. Absolute rip off.
Date of experience: 2 September 2026
Reply from Willow Vets
Hi Gary, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
Maureen Khan
1 review · GB
Emergency line went to voicemail. Twice. Drove 40 minutes to another vet.
Date of experience: 1 September 2026
Zoe Taylor
1 review · GB
Paid £70 for the emergency visit and it was nowhere near the standard I expected.
Date of experience: 27 August 2026
Paul J
1 review · GB
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 24 August 2026
Reply from Willow Vets
Hi Paul, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
Sophie
10 reviews · GB
Misdiagnosed our dog twice. Second opinion elsewhere found the problem straight away.
Date of experience: 29 August 2026
P King
1 review · GB
Paid £200 for the puppy check and it was nowhere near the standard I expected.
Date of experience: 29 August 2026
Reply from Willow Vets
Hi P, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
K Cox
1 review · GB
Cant fault them. Went above and beyond really. Proper old fashioned service. Recommend to anyone.
Date of experience: 20 August 2026
A Robinson
10 reviews · GB
Misdiagnosed our dog twice. Second opinion elsewhere found the problem straight away!
Date of experience: 25 August 2026
Reply from Willow Vets
Hi A, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
Danny
9 reviews · GB
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 25 August 2026
Wayne W
1 review · GB
Emergency line went to voicemail. Twice. Drove 40 minutes to another vet.
Date of experience: 19 August 2026
Steve
1 review · GB
Promised a refund of £45 weeks ago. Every time I chase its another five working days
Date of experience: 18 August 2026
Jo
9 reviews · GB
Booked in for Wednesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 16 August 2026
Ellie Ward
1 review · GB
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 20 August 2026
Adam Kaur
5 reviews · GB
Paid £740 for the puppy check and it was nowhere near the standard I expected
Date of experience: 21 August 2026
Steve
7 reviews · GB
emergency line went to voicemail. Twice. Drove 40 minutes to another vet.
Date of experience: 18 August 2026
Reply from Willow Vets
Hi Steve, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
Phil
8 reviews · GB
Emailed three times and rang twice about the dental for our dog. Not one reply. Gave up and went elsewhere.
Date of experience: 15 August 2026
Ben
1 review · GB
Misdiagnosed our dog twice. Second opinion elsewhere found the problem straight away!
Date of experience: 19 August 2026
Reply from Willow Vets
Hi Ben, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
Aisha T
1 review · GB
Very good service and a decent price. Recommended.
Date of experience: 16 August 2026
Chloe
1 review · GB
Emergency line went to voicemail. Twice. Drove 40 minutes to another vet.
Date of experience: 18 August 2026
Reply from Willow Vets
Hi Chloe, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
Hannah
1 review · GB
£950 for a ten minute consult and some tablets. Absolute rip off.
Date of experience: 13 August 2026
Reply from Willow Vets
Hi Hannah, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
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