MK
Maureen Khan
1 review · GB
Verified
Terrible service
Emergency line went to voicemail. Twice. Drove 40 minutes to another vet.
Date of experience: 1 September 2026
Willow Vets
Reviews 625•Bad
1.5
Verified company · Claimed profile since January 2025
Reviews (625)
GA
Gary
1 review · GB
Verified
Do not use
£60 for a ten minute consult and some tablets. Absolute rip off.
Date of experience: 2 September 2026
Reply from Willow Vets
Hi Gary, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
ZT
Zoe Taylor
1 review · GB
Verified
Avoid
Paid £70 for the emergency visit and it was nowhere near the standard I expected.
Date of experience: 27 August 2026
PJ
Paul J
1 review · GB
Verified
Still waiting for refund
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 24 August 2026
Reply from Willow Vets
Hi Paul, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
SO
Sophie
10 reviews · GB
Verified
Still waiting for refund
Misdiagnosed our dog twice. Second opinion elsewhere found the problem straight away.
Date of experience: 29 August 2026
PK
P King
1 review · GB
Verified
Never again
Paid £200 for the puppy check and it was nowhere near the standard I expected.
Date of experience: 29 August 2026
Reply from Willow Vets
Hi P, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
DA
Danny
9 reviews · GB
Verified
Shocking
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 25 August 2026
AR
A Robinson
10 reviews · GB
Verified
Shocking
Misdiagnosed our dog twice. Second opinion elsewhere found the problem straight away!
Date of experience: 25 August 2026
Reply from Willow Vets
Hi A, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
KC
K Cox
1 review · GB
Verified
Spot on
Cant fault them. Went above and beyond really. Proper old fashioned service. Recommend to anyone.
Date of experience: 20 August 2026
WW
Wayne W
1 review · GB
Verified 1 photo
Never again
Emergency line went to voicemail. Twice. Drove 40 minutes to another vet.
Date of experience: 19 August 2026
ST
Steve
1 review · GB
Verified
Never again
Promised a refund of £45 weeks ago. Every time I chase its another five working days
Date of experience: 18 August 2026
EW
Ellie Ward
1 review · GB
Rude and unhelpful
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 20 August 2026
JO
Jo
9 reviews · GB
Verified 1 photo
Avoid
Booked in for Wednesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 16 August 2026
BE
Ben
1 review · GB
Verified
Never again
Misdiagnosed our dog twice. Second opinion elsewhere found the problem straight away!
Date of experience: 19 August 2026
Reply from Willow Vets
Hi Ben, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
PH
Phil
8 reviews · GB
Verified
Poor communication
Emailed three times and rang twice about the dental for our dog. Not one reply. Gave up and went elsewhere.
Date of experience: 15 August 2026
ST
Steve
7 reviews · GB
Verified
Do not use
emergency line went to voicemail. Twice. Drove 40 minutes to another vet.
Date of experience: 18 August 2026
Reply from Willow Vets
Hi Steve, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
AK
Adam Kaur
5 reviews · GB
Verified
Avoid
Paid £740 for the puppy check and it was nowhere near the standard I expected
Date of experience: 21 August 2026
AT
Aisha T
1 review · GB
Verified
Really good
Very good service and a decent price. Recommended.
Date of experience: 16 August 2026
WP
Wayne Parker
4 reviews · GB
Verified
Terrible service
Emergency line went to voicemail. Twice. Drove 40 minutes to another vet.
Date of experience: 11 August 2026
HA
Hannah
1 review · GB
Verified
Not great
£950 for a ten minute consult and some tablets. Absolute rip off.
Date of experience: 13 August 2026
Reply from Willow Vets
Hi Hannah, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
Showing 1 to 20 of 625 reviews