Verified company · Claimed profile since June 2023
Fatima O
1 review · GB
Never rang with the blood results. Had to chase three times over a week
Date of experience: 1 September 2026
Reply from Tunbridge Wells Veterinary Centre
Hi Fatima, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
Ash
4 reviews · GB
Treatment fine. Felt a bit pushed towards the expensive tests. The person I dealt with was polite at least.
Date of experience: 2 September 2026
Reply from Tunbridge Wells Veterinary Centre
Hi Ash, thank you for the review. We have taken your comments on board and are looking at how we can do better.
Dave
1 review · GB
receptionist was cold and unhelpful when our cat was struggling to breathe. Went to another practice.
Date of experience: 28 August 2026
Reply from Tunbridge Wells Veterinary Centre
Hi Dave, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
C Johnson
8 reviews · GB
£360 for a ten minute consult and some tablets. Absolute rip off.
Date of experience: 22 August 2026
Reply from Tunbridge Wells Veterinary Centre
Hi C, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
Rachel Price
4 reviews · GB
Emergency line went to voicemail. Twice. Drove 40 minutes to another vet.
Date of experience: 26 August 2026
Reply from Tunbridge Wells Veterinary Centre
Hi Rachel, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.
Tina Kaur
1 review · Swansea
Receptionist was cold and unhelpful when our cat was struggling to breathe. Went to another practice.
Date of experience: 24 August 2026
Holly W
1 review · GB
Treatment fine. Felt a bit pushed towards the expensive tests. Would probably still use them again though.
Date of experience: 22 August 2026
Terry
1 review · Oldham
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 21 August 2026
Reply from Tunbridge Wells Veterinary Centre
Hi Terry, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
Zoe Robinson
4 reviews · GB
Mostly good. Communication could have been better in the middle bit. Might have been unlucky
Date of experience: 26 August 2026
Jan
1 review · GB
Misdiagnosed our dog twice. Second opinion elsewhere found the problem straight away.
Date of experience: 26 August 2026
Reply from Tunbridge Wells Veterinary Centre
Hi Jan, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
Martin
9 reviews · GB
Local veterinary practice and proud to support them. Communication was spot on the whole way through. Cant recommend them enough.
Date of experience: 23 August 2026
Neil
1 review · GB
Booked in for Wednesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 24 August 2026
Donna
1 review · GB
Emergency line went to voicemail. Twice. Drove 40 minutes to another vet.
Date of experience: 16 August 2026
Ellie T
3 reviews · GB
Emergency line went to voicemail. Twice. Drove 40 minutes to another vet.
Date of experience: 22 August 2026
Reply from Tunbridge Wells Veterinary Centre
Hi Ellie, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.
Michelle Moore
1 review · GB
Promised a refund of £1,900 weeks ago. Every time I chase its another five working days
Date of experience: 14 August 2026
Reply from Tunbridge Wells Veterinary Centre
Hi Michelle, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
Ken
6 reviews · GB
Care is great, £65 for a cat vaccinations was a shock though.
Date of experience: 21 August 2026
Lee W
9 reviews · GB
When we had to say goodbye to our old girl they were so kind, gave us all the time we needed. Fitted us in at short notice. Exactly what I asked for, nothing more nothing less. 5 stars from me.
Date of experience: 15 August 2026
M Wilson
4 reviews · GB
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 17 August 2026
Mo
5 reviews · GB
Receptionist was cold and unhelpful when our cat was struggling to breathe. Went to another practice.
Date of experience: 20 August 2026
Callum
3 reviews · GB
paid £250 for the puppy check and it was nowhere near the standard I expected.
Date of experience: 19 August 2026
Reply from Tunbridge Wells Veterinary Centre
Hi Callum, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
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