DK
Dean King
5 reviews · GB
Verified
Thank you
Booked in for a valuation after a bad experience elsewhere. Accompanied every viewing so we did not have to. Excellent, thank you.
Date of experience: 28 August 2026
Thornton Estates
Reviews 257•Excellent
4.7
Verified company · Claimed profile since February 2024
Reviews (257)
RY
Ryan
4 reviews · Nottingham
Verified
Still waiting for refund
Promised a refund of £6,300 weeks ago. Every time I chase its another five working days.
Date of experience: 30 August 2026
Reply from Thornton Estates
Hi Ryan, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
KK
Kevin King
10 reviews · GB
Verified
Thank you
the valuer rang every week with an update even when there was not much to say. Chased the solicitors when things went quiet, which made all the difference.
Date of experience: 25 August 2026
JO
Jo
2 reviews · GB
Verified
Great service
Top service. Photos made the house look amazing. 10/10.
Date of experience: 25 August 2026
SE
Shannon E
1 review · GB
2 photos
Exactly as described
the branch manager rang every week with an update even when there was not much to say. Accompanied every viewing so we did not have to. Fitted us in at short notice. Been telling everyone about them. Job done.
Date of experience: 21 August 2026
DE
Dean
1 review · GB
Verified
Mostly great
Not bad, not great. Middle of the road.
Date of experience: 12 August 2026
Reply from Thornton Estates
Hi Dean, thank you for the review. We have taken your comments on board and are looking at how we can do better.
DE
Debbie
1 review · GB
Verified
Lovely people
Very impressed with Thornton Estates. Even my dad was impressed and he is never impressed.
Date of experience: 15 August 2026
AW
Adam White
1 review · Birmingham
Let down
Paid £5,050 for the valuation and it was nowhere near the standard I expected.
Date of experience: 7 August 2026
Reply from Thornton Estates
Hi Adam, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
GF
Gavin F
1 review · GB
Verified 3 photos
Great communication
Used Thornton Estates for a sale of mums bungalow last month. Fee was £3,750 and worth every penny. Held our hand through a nightmare chain and got it over the line. Faultless.
Date of experience: 8 August 2026
LE
Lee Evans
1 review · GB
Verified
First class
Accompanied every viewing so we did not have to. Photos made the house look amazing. Quick, tidy and polite. Job done.
Date of experience: 8 August 2026
LI
Lisa
1 review · GB
Verified
Average
Sold the house eventually but took longer than they said. Updates were patchy. Update: they did get back to me in the end.
Date of experience: 7 August 2026
Reply from Thornton Estates
Hi Lisa, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
LI
Liam
1 review · GB
Verified
Fine
Nice people, overvalued at first then dropped the price twice. Would have preferred honesty up front.
Date of experience: 2 August 2026
Reply from Thornton Estates
Thanks Liam. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
HO
Holly
2 reviews · GB
Cheers
Great service, would recommend Thornton Estates to anyone.
Date of experience: 22 July 2026
JE
Jenny
1 review · GB
Highly recommended
Exactly what I needed.
Date of experience: 11 July 2026
AD
Adam
1 review · GB
Verified 2 photos
Faultless
Painless. Thank you. Text to confirm the day before.
Date of experience: 10 July 2026
BD
Ben D
9 reviews · GB
Verified
Brilliant
Had a sale of our house with Thornton Estates on Tuesday. Sold in nine days for over asking. Could not believe it. Cheers.
Date of experience: 3 July 2026
LG
Lee Green
2 reviews · GB
Verified
Average
Fine, would give 5 stars if the sale of mums bungalow had been ready when they said.
Date of experience: 3 July 2026
Reply from Thornton Estates
Hi Lee, thank you for the review. We have taken your comments on board and are looking at how we can do better.
LI
Liam
5 reviews · GB
Verified
Would use again
Ok. Did what I needed. Nothing special either way.
Date of experience: 24 June 2026
Reply from Thornton Estates
Hi Liam, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
HO
Holly
1 review · GB
Verified 3 photos
Quick and easy
Lovely people, no messing about.
Date of experience: 23 June 2026
SB
Steve Baker
1 review · GB
Verified
Nearly perfect
Decent, a couple of things were missed first time round but they came back to sort it. Hopefully it was a one off!
Date of experience: 24 June 2026
Reply from Thornton Estates
Hi Steve, thank you for the review. We have taken your comments on board and are looking at how we can do better.
Showing 1 to 20 of 257 reviews