FA
Fatima
5 reviews · GB
Verified
Cheers
Moved into the check out inspection within a week of viewing, all paperwork done online. Price was £270 which was less than I had been quoted elsewhere
Date of experience: 26 July 2026
Thornton & Morley Lettings
Reviews 12•Bad
1.9
Verified company · Claimed profile since April 2023
Reviews (12)
LW
Liam Wilson
1 review · GB
Verified
Awful
Property manager was condescending and treated us like we were lying about the damp!
Date of experience: 8 April 2026
Reply from Thornton & Morley Lettings
Hi Liam, thank you for telling us. We have spoken to the team member involved and we apologise.
RH
Raj Hughes
8 reviews · GB
Verified 1 photo
Poor communication
Booked in for Thursday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 1 April 2026
PA
Paul
1 review · GB
Still waiting for refund
Emails ignored for weeks. Only reply when you threaten to go to the ombudsman.
Date of experience: 4 February 2026
KJ
Ken J
9 reviews · GB
Verified 1 photo
Shocking
Nobody answers the phone. Left messages, no call back. Terrible for a letting agency.
Date of experience: 31 October 2025
AG
Andy G
5 reviews · GB
Verified
Slow but got there
good at finding tenants, less good at communication once you are in. Might have been unlucky.
Date of experience: 23 September 2025
CW
Claire W
5 reviews · GB
Verified
Never again
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 12 April 2025
ST
Sam T
1 review · GB
Verified
Would use again
Good at finding tenants, less good at communication once you are in. Update: they did get back to me in the end.
Date of experience: 21 June 2024
JE
Jenny
10 reviews · GB
Verified
Awful
got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 5 March 2024
MO
Mo
1 review · GB
Verified
Never again
Promised a refund of £660 weeks ago. Every time I chase its another five working days.
Date of experience: 3 March 2024
Reply from Thornton & Morley Lettings
Hi Mo, apologies. Your refund has now been processed and can take 3 to 5 working days to show. Sorry again for the delay.
HK
Helen K
10 reviews · GB
Verified
Not impressed
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 2 March 2024
MW
Megan White
1 review · Leicester
Verified
Waste of money
Paid £450 for the two bed flat and it was nowhere near the standard I expected
Date of experience: 22 February 2023
Reply from Thornton & Morley Lettings
Hi Megan, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
Showing 1 to 12 of 12 reviews