JA
Jan
1 review · GB
Verified
Recommended
Exactly what I needed.
Date of experience: 28 August 2026
The Swan Hotel
Reviews 1,082•Excellent
4.3
Verified company · Claimed profile since September 2023
Reviews (1,082)
AB
Aaron Baker
1 review · GB
Verified
Brilliant service
Bar has a good selection of local ales. Upgraded us for our anniversary without us asking. Great stuff.
Date of experience: 27 August 2026
JO
Josh
7 reviews · GB
Verified
Still waiting for refund
Charged twice for the wedding. Still waiting for the second charge back after a month
Date of experience: 23 August 2026
Reply from The Swan Hotel
Hi Josh, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
FJ
Fatima J
3 reviews · GB
Verified
Ok
the duty manager was helpful. The rest of the process was a bit slow. The person I dealt with was polite at least.
Date of experience: 26 August 2026
BE
Bethan
6 reviews · Cardiff
Verified 2 photos
Wouldnt rush back
Room smelt damp, hair in the bath, and the heating did not work. Not what you want for £210 a night.
Date of experience: 25 August 2026
GJ
Gary Jones
1 review · GB
Verified
Superb
Had a Sunday lunch done just before Christmas. Breakfast is cooked to order and huge. £170 for the Sunday lunch including breakfast, great value.
Date of experience: 23 August 2026
Reply from The Swan Hotel
Thanks Gary, that has made our day.
KP
Kirsty Patel
8 reviews · GB
Verified
Decent
Lovely staff, shower pressure was poor and the WiFi kept dropping. Price was fair which is why I didnt make more of a fuss.
Date of experience: 19 August 2026
Reply from The Swan Hotel
Thanks Kirsty. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
AD
Adam
1 review · GB
Verified
5 stars
Third time here now. £110 for the anniversary weekend including breakfast, great value. Proper old fashioned service!
Date of experience: 23 August 2026
JJ
Jason J
4 reviews · GB
Verified
Mostly great
Service was fine, price was a bit higher than expected at £270. Hopefully it was a one off.
Date of experience: 17 August 2026
OW
Owen Walker
9 reviews · GB
Verified 1 photo
Will use again
Quick review because they deserve it. Fitted us in at short notice. Great stuff.
Date of experience: 16 August 2026
JU
Julie
8 reviews · GB
Verified
Helpful staff
Used The Swan Hotel for a anniversary weekend last month.
Date of experience: 20 August 2026
AW
A Wood
5 reviews · GB
Verified
Good, minor niggle
Service was fine, price was a bit higher than expected at £220. Would probably still use them again though.
Date of experience: 18 August 2026
Reply from The Swan Hotel
Hi A, apologies for the mix up. Thanks for letting us put it right.
RB
Ryan Baker
1 review · GB
Verified
Proper service
no complaints at all.
Date of experience: 13 August 2026
KH
Ken H
8 reviews · GB
Verified
Ok overall
Nice hotel, room was a bit dated. Breakfast was good. The person I dealt with was polite at least.
Date of experience: 13 August 2026
Reply from The Swan Hotel
Hi Ken, thank you for the review. We have taken your comments on board and are looking at how we can do better.
CW
Claire Walker
1 review · GB
Verified
Fantastic
No complaints at all. Would have paid more to be honest.
Date of experience: 9 August 2026
DC
Debbie C
1 review · Newcastle
Verified
Fantastic
Great business trip, great price.
Date of experience: 6 August 2026
KW
Kirsty Wood
1 review · GB
Verified
Very professional
£300 for the Sunday lunch including breakfast, great value. Upgraded us for our anniversary without us asking. Would have paid more to be honest. 10/10.
Date of experience: 6 August 2026
KR
Kirsty Richardson
1 review · GB
Verified
Good, minor niggle
housekeeping was helpful. The rest of the process was a bit slow. Would probably still use them again though.
Date of experience: 10 August 2026
CW
C Wright
10 reviews · GB
Very professional
Used The Swan Hotel twice now and both times spot on. Would have paid more to be honest.
Date of experience: 9 August 2026
TJ
Terry Jackson
1 review · Blackburn
Verified
Happy enough
Nice hotel, room was a bit dated. Breakfast was good. Hopefully it was a one off.
Date of experience: 9 August 2026
Showing 1 to 20 of 1,082 reviews