RW
Rob Wright
4 reviews · GB
Verified
Do not use
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 30 August 2026
The Forge Gym
Reviews 1,579•Bad
1.7
Verified company · Claimed profile since July 2022
Reviews (1,579)
DP
Debbie Phillips
1 review · GB
Verified
Could be better
Like it, personal training block classes get cancelled a bit too often. Update: they did get back to me in the end.
Date of experience: 31 August 2026
MA
Martin
4 reviews · Blackburn
Verified 1 photo
Rude and unhelpful
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 27 August 2026
LO
Louise
3 reviews · GB
Below par
Cancelled my membership in writing and they kept taking £200 for three months. Had to go to the bank.
Date of experience: 31 August 2026
BH
Becky Hill
1 review · GB
Verified
Below par
half the treadmills broken for two months. Showers cold. Not worth the fee.
Date of experience: 23 August 2026
PH
Phil
1 review · GB
Verified
Rude and unhelpful
Fees went up £110 a month with a text the day before. No option to leave without a fee.
Date of experience: 23 August 2026
LO
Louise
1 review · Glasgow
Verified
Never again
Nobody answers the phone. Left messages, no call back. Terrible for a gym.
Date of experience: 22 August 2026
Reply from The Forge Gym
Hi Louise, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
RA
Rachel
1 review · GB
Verified
Awful
Fees went up £80 a month with a text the day before. No option to leave without a fee.
Date of experience: 21 August 2026
MM
Matt M
1 review · GB
Verified
Still waiting for refund
Emailed three times and rang twice about the annual membership. Not one reply. Gave up and went elsewhere.
Date of experience: 22 August 2026
SJ
Shannon J
1 review · GB
Verified
Avoid
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 25 August 2026
Reply from The Forge Gym
Hi Shannon, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
SC
Stacey C
4 reviews · GB
Verified
Rude and unhelpful
Staff sit on their phones. Asked for help with a machine and got a sigh.
Date of experience: 20 August 2026
MC
Mark Carter
1 review · GB
Verified
Took a while
decent kit, changing rooms need a refresh.
Date of experience: 24 August 2026
MO
Mo
1 review · GB
Verified
Shocking
Emailed three times and rang twice about the personal training block. Not one reply. Gave up and went elsewhere.
Date of experience: 24 August 2026
Reply from The Forge Gym
Hi Mo, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
DO
Donna
1 review · GB
Verified 2 photos
Job done
Had a day pass with The Forge Gym on Wednesday. You can tell they actually care. Turned up when they said they would. Wouldnt go anywhere else now.
Date of experience: 21 August 2026
MS
Mark Shaw
9 reviews · GB
Verified
Rude and unhelpful
Staff sit on their phones. Asked for help with a machine and got a sigh.
Date of experience: 17 August 2026
Reply from The Forge Gym
Hi Mark, thank you for telling us. We have spoken to the team member involved and we apologise.
MM
Maureen Mitchell
1 review · GB
Verified
Rude and unhelpful
Emailed three times and rang twice about the boxing class. Not one reply. Gave up and went elsewhere.
Date of experience: 24 August 2026
KJ
Kate Jones
1 review · GB
Verified
Do not use
Promised a refund of £100 weeks ago. Every time I chase its another five working days
Date of experience: 24 August 2026
TT
Tracy T
1 review · GB
Verified 1 photo
Disappointed
Nobody answers the phone. Left messages, no call back. Terrible for a gym.
Date of experience: 18 August 2026
SM
S Morgan
1 review · GB
Verified
Awful
Paid £310 for the induction and it was nowhere near the standard I expected.
Date of experience: 17 August 2026
AC
Abi Carter
4 reviews · Durham
Verified
Shocking
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 22 August 2026
Reply from The Forge Gym
Hi Abi, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
Showing 1 to 20 of 1,579 reviews