Verified company · Claimed profile since September 2022
Jan T
1 review · GB
Lovely staff, shower pressure was poor and the WiFi kept dropping. Would probably still use them again though.
Date of experience: 1 September 2026
Reply from Telford Royal Oak Hotel
Hi Jan, apologies for the mix up. Thanks for letting us put it right.
Andy Singh
1 review · GB
Does what it says on the tin. Nice touch with the follow up call.
Date of experience: 25 August 2026
Amy
1 review · GB
Room was spotless and the bed was one of the comfiest I have slept in. Price was £100 which was less than I had been quoted elsewhere. Answered my emails within the hour. Will be back.
Date of experience: 28 August 2026
Becky
1 review · Swindon
Would not go anywhere else. Parking was easy too.
Date of experience: 26 August 2026
Jenny Hill
3 reviews · Liverpool
bar has a good selection of local ales. Upgraded us for our anniversary without us asking. No hesitation in recommending.
Date of experience: 28 August 2026
Ryan
1 review · GB
wasnt expecting much for £170 but wow. Room was spotless and the bed was one of the comfiest I have slept in. Thanks again.
Date of experience: 25 August 2026
Reply from Telford Royal Oak Hotel
Thank you Ryan, we will pass this on to the team.
Gavin A
1 review · GB
Great service, would recommend Telford Royal Oak Hotel to anyone. Been telling everyone about them.
Date of experience: 31 August 2026
Liam
1 review · GB
Local hotel and proud to support them. Communication was spot on the whole way through. reception was friendly and knew exactly what they were doing. Recommend to anyone.
Date of experience: 27 August 2026
Gavin E
1 review · GB
Rang up on Thursday morning about a weekend break. Answered my emails within the hour. 10/10.
Date of experience: 27 August 2026
Debbie Parker
10 reviews · Guildford
Paid £200 for the hen weekend and it was nowhere near the standard I expected.
Date of experience: 27 August 2026
Reply from Telford Royal Oak Hotel
Hi Debbie, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
Stacey Thompson
10 reviews · Newcastle
Mostly good. Communication could have been better in the middle bit.
Date of experience: 26 August 2026
Reply from Telford Royal Oak Hotel
Hi Stacey, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
Chloe K
1 review · GB
Great location, walked into town in five minutes. Upgraded us for our anniversary without us asking. Thanks reception!
Date of experience: 24 August 2026
Amy
6 reviews · GB
No complaints at all.
Date of experience: 26 August 2026
Matt
1 review · Cambridge
Nice hotel, room was a bit dated. Breakfast was good.
Date of experience: 28 August 2026
Reply from Telford Royal Oak Hotel
Thanks Matt. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
Ken Clarke
1 review · GB
Nobody answers the phone. Left messages, no call back. Terrible for a hotel.
Date of experience: 24 August 2026
Reply from Telford Royal Oak Hotel
Hi Ken, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
Chloe Clark
5 reviews · GB
Superb. Thank you housekeeping.
Date of experience: 26 August 2026
Sandra
8 reviews · GB
Sorted, cheers. Even my dad was impressed and he is never impressed.
Date of experience: 27 August 2026
Owen A
1 review · GB
Wasnt expecting much for £190 but wow. Great location, walked into town in five minutes. Thanks again.
Date of experience: 19 August 2026
Pete
4 reviews · GB
Was a bit nervous about the one night stay to be honest. Communication was spot on the whole way through.
Date of experience: 20 August 2026
Pam W
4 reviews · GB
Charged twice for the spa day. Still waiting for the second charge back after a month.
Date of experience: 27 August 2026
Reply from Telford Royal Oak Hotel
Hi Pam, apologies. Your refund has now been processed and can take 3 to 5 working days to show. Sorry again for the delay.
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