Verified company · Claimed profile since May 2022
Dean
1 review · GB
Sent the wrong size twice. Gave up and asked for a refund, still waiting.
Date of experience: 30 August 2026
Reply from Stitch & Co
Hi Dean, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
Alan Mitchell
1 review · GB
Booked in for Thursday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted
Date of experience: 23 August 2026
Michelle Wilson
1 review · GB
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 2 August 2026
Reply from Stitch & Co
Hi Michelle, apologies for getting this wrong. We have put a check in place so it does not happen again and would like to make it up to you.
Kevin Jackson
1 review · GB
Used them for a waxed jacket and then again for another one. You can tell they actually care. You can tell they actually care. Top company.
Date of experience: 3 June 2026
Ben Singh
1 review · Wrexham
Mostly good. Communication could have been better in the middle bit. Would probably still use them again though.
Date of experience: 21 May 2026
Pete C
6 reviews · GB
school uniform fell apart after two washes. For £240 that is not acceptable.
Date of experience: 21 April 2026
Chris Khan
2 reviews · Leeds
Promised a refund of £25 weeks ago. Every time I chase its another five working days.
Date of experience: 11 April 2026
Aaron C
1 review · GB
Promised a refund of £80 weeks ago. Every time I chase its another five working days.
Date of experience: 29 March 2026
Nadia Marshall
6 reviews · GB
Booked in for Wednesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 20 March 2026
Ash
1 review · GB
Quality is good, sizing runs small so order up.
Date of experience: 26 February 2026
Rachel
5 reviews · Exeter
Not bad, not great. Middle of the road. Might have been unlucky.
Date of experience: 26 February 2026
S Rees
9 reviews · GB
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 26 December 2025
Mark Griffiths
10 reviews · GB
fine, would give 5 stars if the boots had been ready when they said. The person I dealt with was polite at least.
Date of experience: 16 December 2025
Jan Wright
5 reviews · GB
No reply to three emails about where my order is. Phone number just rings out.
Date of experience: 5 October 2025
Reply from Stitch & Co
Hi Jan, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
Laura W
9 reviews · GB
Fine, would give 5 stars if the winter coat had been ready when they said. Update: they did get back to me in the end.
Date of experience: 23 September 2025
Ian
3 reviews · GB
Sent the wrong size twice. Gave up and asked for a refund, still waiting.
Date of experience: 30 August 2025
Megan
1 review · Brighton
Found things here you cannot get in the big chains. Returned one size, refund was in my account in two days!
Date of experience: 29 August 2025
Josh Edwards
1 review · GB
Emailed three times and rang twice about the chinos. Not one reply. Gave up and went elsewhere.
Date of experience: 14 August 2025
Gary
10 reviews · GB
Ordered for a wedding with two weeks to spare. Arrived the day after the wedding.
Date of experience: 6 June 2025
Becky Moore
1 review · GB
Sent the wrong size twice. Gave up and asked for a refund, still waiting.
Date of experience: 13 May 2025
Showing 1 to 20 of 44 reviews