Verified company · Claimed profile since April 2023
Nicola Moore
3 reviews · GB
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 21 August 2026
Reply from Southampton Smile Clinic
Hi Nicola, thank you for telling us. We have spoken to the team member involved and we apologise.
S Moore
1 review · GB
Receptionist was incredibly rude when I tried to rearrange. Left the practice after ten years.
Date of experience: 16 August 2026
Pam Bell
1 review · GB
Cancelled my appointment by text an hour before, twice. Now cannot get through to rebook.
Date of experience: 10 August 2026
Nicola Turner
7 reviews · GB
Emailed three times and rang twice about the hygienist appointment. Not one reply. Gave up and went elsewhere.
Date of experience: 14 July 2026
Ian
5 reviews · GB
Quoted £180 for the root canal then a different figure on the day. Felt like a sales pitch.
Date of experience: 26 June 2026
Reply from Southampton Smile Clinic
Hi Ian, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
Fatima
1 review · GB
Quoted £55 for the crown then a different figure on the day. Felt like a sales pitch!
Date of experience: 16 June 2026
Connor
5 reviews · GB
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 9 June 2026
Pete Owen
7 reviews · GB
Ok. Did what I needed. Nothing special either way. The person I dealt with was polite at least.
Date of experience: 10 May 2026
Reply from Southampton Smile Clinic
Hi Pete, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
Stacey
1 review · GB
Promised a refund of £880 weeks ago. Every time I chase its another five working days.
Date of experience: 6 May 2026
Claire
1 review · GB
Cancelled my appointment by text an hour before, twice. Now cannot get through to rebook.
Date of experience: 21 April 2026
Jo
1 review · GB
Nobody answers the phone. Left messages, no call back. Terrible for a dental practice.
Date of experience: 9 April 2026
Lee Cooper
1 review · GB
Happy with the crown, just found it expensive at £130. Hopefully it was a one off.
Date of experience: 29 March 2026
Ben
1 review · GB
Quoted £1,000 for the root canal then a different figure on the day. Felt like a sales pitch.
Date of experience: 20 March 2026
Amy J
1 review · GB
Promised a refund of £230 weeks ago. Every time I chase its another five working days.
Date of experience: 9 March 2026
Kevin Wilson
1 review · GB
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 26 January 2026
Donna Foster
2 reviews · GB
Cancelled my appointment by text an hour before, twice. Now cannot get through to rebook.
Date of experience: 21 November 2025
Reply from Southampton Smile Clinic
Hi Donna, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
D Williams
1 review · Bristol
Waited 50 minutes past my appointment time with two kids. No apology.
Date of experience: 6 November 2025
Imran Williams
3 reviews · GB
Nobody answers the phone. Left messages, no call back. Terrible for a dental practice.
Date of experience: 24 October 2025
Reply from Southampton Smile Clinic
Hi Imran, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
Rachel
5 reviews · GB
Never feel rushed, always answer my daft questions. Really thorough filling, took their time. Even my dad was impressed and he is never impressed. Thanks the receptionist!
Date of experience: 5 October 2025
Alan Moore
4 reviews · GB
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 24 August 2025
Showing 1 to 20 of 41 reviews