VC
Vicky Cox
6 reviews · GB
Verified
Excellent service again
Wasnt expecting much for £55 but wow. £55 was less than the chains for a nicer stone. Text to confirm the day before. Top company.
Date of experience: 31 August 2026
Silverstone Jewellery
Reviews 145•Poor
2.0
Verified company · Claimed profile since December 2023
Reviews (145)
PA
Paul
1 review · GB
Verified
Awful
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 19 August 2026
Reply from Silverstone Jewellery
Hi Paul, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
AJ
Aisha Jackson
1 review · GB
Verified
Disappointed
Booked in for Tuesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 21 August 2026
KC
Kwame C
1 review · GB
Verified
Awful
Stone fell out of the necklace for my wife within three months. Blamed us for knocking it.
Date of experience: 20 August 2026
JB
Josh Begum
4 reviews · Aberdeen
Verified
Painless
Compared a few places before going with Silverstone Jewellery. the owner was friendly and knew exactly what they were doing. Sorted.
Date of experience: 12 August 2026
HO
Holly
1 review · GB
Verified
Spot on
Top service. Watch back from repair in a week and running perfectly. Proper service.
Date of experience: 11 August 2026
MO
Mo
1 review · GB
Verified
Rude and unhelpful
Ordered the eternity ring with 8 weeks to the wedding. Arrived two days after with the wrong engraving.
Date of experience: 8 August 2026
MT
Megan Taylor
1 review · Exeter
Let down
Watch in for repair for four months. Every call was next week.
Date of experience: 1 August 2026
TR
Tracy R
1 review · GB
Verified
Do not use
Watch in for repair for four months. Every call was next week.
Date of experience: 23 July 2026
LA
Leon Ahmed
1 review · GB
Verified
Never again
quoted £350 for a resize, charged double. Would not budge.
Date of experience: 11 July 2026
AB
Abi
8 reviews · GB
Verified
Rude and unhelpful
watch in for repair for four months. Every call was next week.
Date of experience: 26 June 2026
TD
Terry Dixon
3 reviews · GB
1 photo
Perfect
clean and check for free every year. Quick, tidy and polite. Quick, tidy and polite. Really impressed.
Date of experience: 2 July 2026
GA
Gary
1 review · GB
Awful
Watch in for repair for four months. Every call was next week
Date of experience: 19 June 2026
BA
Barry
3 reviews · GB
Verified
Never again
Watch in for repair for four months. Every call was next week.
Date of experience: 18 May 2026
CK
Connor K
1 review · Cambridge
Verified
Superb
Very good service and a decent price. Recommended.
Date of experience: 9 May 2026
LI
Lisa
7 reviews · GB
Verified
Awful
Whoever I spoke to was rude and could not have cared less. Wont be back
Date of experience: 28 April 2026
GR
Gavin Roberts
1 review · GB
Verified
Never again
Booked in for Friday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 24 April 2026
FA
Fatima Ali
6 reviews · GB
Shocking
Stone fell out of the wedding bands within three months. Blamed us for knocking it.
Date of experience: 15 April 2026
Reply from Silverstone Jewellery
Hi Fatima, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
JC
Jo C
4 reviews · GB
Verified 3 photos
Do not use
Quoted £1,000 for a resize, charged double. Would not budge
Date of experience: 14 April 2026
Reply from Silverstone Jewellery
Hi Jo, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
AW
Aisha Wood
3 reviews · GB
Verified
Terrible service
Ordered the wedding bands with 8 weeks to the wedding. Arrived two days after with the wrong engraving.
Date of experience: 11 April 2026
Reply from Silverstone Jewellery
Hi Aisha, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
Showing 1 to 20 of 145 reviews