Verified company · Claimed profile since September 2025
Danny
8 reviews · GB
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 31 August 2026
Reply from Shaw Opticians
Hi Danny, thank you for telling us. We have spoken to the team member involved and we apologise.
P Hall
7 reviews · GB
Told glasses would be a week. Took five weeks and I had to keep ringing.
Date of experience: 6 August 2026
Reply from Shaw Opticians
Hi P, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.
Kevin Richardson
1 review · GB
Promised a refund of £45 weeks ago. Every time I chase its another five working days.
Date of experience: 28 July 2026
Vicky
9 reviews · GB
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 28 July 2026
Reply from Shaw Opticians
Hi Vicky, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
Nicola Thompson
3 reviews · GB
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 28 July 2026
Reply from Shaw Opticians
Hi Nicola, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
Hannah B
1 review · GB
Decent, a couple of things were missed first time round but they came back to sort it. Would probably still use them again though.
Date of experience: 21 July 2026
Adam Ahmed
4 reviews · GB
Front desk staff made me feel like a nuisance for asking about the NHS voucher.
Date of experience: 18 July 2026
Reply from Shaw Opticians
Hi Adam, thank you for telling us. We have spoken to the team member involved and we apologise.
Sarah Carter
8 reviews · GB
Spot on. Exactly as described.
Date of experience: 9 July 2026
Michelle Ahmed
1 review · Northampton
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 24 June 2026
Reply from Shaw Opticians
Hi Michelle, thank you for telling us. We have spoken to the team member involved and we apologise.
Josh Mitchell
1 review · GB
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 13 June 2026
Pam Cox
8 reviews · Southampton
Booked in for Tuesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 12 June 2026
Reply from Shaw Opticians
Hi Pam, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
Ellie Moore
9 reviews · GB
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 1 June 2026
Kevin Ahmed
8 reviews · GB
Emailed three times and rang twice about the reading glasses. Not one reply. Gave up and went elsewhere.
Date of experience: 12 May 2026
Mark C
1 review · GB
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 18 April 2026
Reply from Shaw Opticians
Hi Mark, thank you for telling us. We have spoken to the team member involved and we apologise.
Leon
1 review · GB
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 16 March 2026
Reply from Shaw Opticians
Hi Leon, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
Zoe
10 reviews · Maidstone
Not bad, not great. Middle of the road. Price was fair which is why I didnt make more of a fuss
Date of experience: 5 March 2026
Reply from Shaw Opticians
Hi Zoe, thank you for the review. We have taken your comments on board and are looking at how we can do better.
Darren Hall
6 reviews · GB
Booked in for Tuesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted
Date of experience: 23 February 2026
Imran Rees
1 review · GB
Told glasses would be a week. Took five weeks and I had to keep ringing.
Date of experience: 1 January 2026
Tom Bailey
1 review · Slough
Absolutely brilliant from start to finish. They rang the next day to check everything was ok. Proper service.
Date of experience: 18 November 2025
Sarah
10 reviews · GB
New designer frames gave me headaches for a month. Went back twice and got told to persevere. Went elsewhere, prescription was wrong.
Date of experience: 3 November 2025
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