KI
Kirsty
1 review · GB
Verified 3 photos
Rude and unhelpful
Tried to book by phone four times, no answer, no reply to the email. Gave up in the end.
Date of experience: 31 August 2026
Shaw & Anchor
Reviews 4,561•Bad
1.7
Verified company · Claimed profile since May 2022
Reviews (4,561)
JP
Jamie Parker
1 review · GB
Verified
Avoid
Emailed three times and rang twice about the sharing platter. Not one reply. Gave up and went elsewhere.
Date of experience: 30 August 2026
KT
K Thompson
9 reviews · GB
Verified
Really good
Superb. Thank you the front of house team.
Date of experience: 28 August 2026
WH
Wayne Hughes
8 reviews · GB
Verified
Rude and unhelpful
Promised a refund of £35 weeks ago. Every time I chase its another five working days.
Date of experience: 26 August 2026
PA
Pam
1 review · GB
Verified
Do not use
Manager was rude when we mentioned the set lunch was undercooked. Basically told us we were wrong. Awful attitude.
Date of experience: 30 August 2026
Reply from Shaw & Anchor
Hi Pam, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
TC
T Carter
10 reviews · GB
Verified
Terrible service
Booked a table for 6 two weeks ago, turned up and they had no record of it. Ended up in a pub down the road.
Date of experience: 23 August 2026
BR
Ben R
8 reviews · GB
Verified 3 photos
Terrible service
Tried to book by phone four times, no answer, no reply to the email. Gave up in the end.
Date of experience: 28 August 2026
ZW
Zoe Ward
1 review · GB
Verified
Do not use
sharing platter was dry and tasteless. For £55 a head I expected a lot better. Very disappointed.
Date of experience: 25 August 2026
HB
Holly B
10 reviews · GB
Verified
Never again
Manager was rude when we mentioned the bottomless brunch was undercooked. Basically told us we were wrong. Awful attitude.
Date of experience: 26 August 2026
LL
Lisa Lewis
1 review · GB
Verified
Do not use
Manager was rude when we mentioned the steak was undercooked. Basically told us we were wrong. Awful attitude.
Date of experience: 26 August 2026
Reply from Shaw & Anchor
Hi Lisa, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
JH
Jason Holmes
1 review · GB
Verified
Could be better
Service was fine, price was a bit higher than expected at £60. Hopefully it was a one off.
Date of experience: 21 August 2026
Reply from Shaw & Anchor
Hi Jason, thank you for the review. We have taken your comments on board and are looking at how we can do better.
PB
Paul Bailey
1 review · GB
Verified
Rude and unhelpful
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 21 August 2026
TP
Tracy Price
3 reviews · GB
Verified
Rude and unhelpful
Booked a table for 6 two weeks ago, turned up and they had no record of it. Ended up in a pub down the road.
Date of experience: 26 August 2026
LI
Lisa
10 reviews · Northampton
Verified
Poor communication
Booked a table for 6 two weeks ago, turned up and they had no record of it. Ended up in a pub down the road.
Date of experience: 20 August 2026
AM
Aisha M
9 reviews · GB
Verified
Could be better
Food was good but we waited nearly 40 minutes between starters and mains. Nobody came to explain. Would go back on a quieter night. Would probably still use them again though.
Date of experience: 26 August 2026
AM
Amy
1 review · GB
Verified 1 photo
Not great
sunday roast was dry and tasteless. For £75 a head I expected a lot better. Very disappointed.
Date of experience: 26 August 2026
ST
Shannon Thompson
1 review · GB
Verified
Never again
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 20 August 2026
KM
Kelly Morgan
5 reviews · GB
Verified
Not great
Booked a table for 6 two weeks ago, turned up and they had no record of it. Ended up in a pub down the road.
Date of experience: 24 August 2026
Reply from Shaw & Anchor
Hi Kelly, apologies for getting this wrong. We have put a check in place so it does not happen again and would like to make it up to you.
NA
Nadia
1 review · GB
2 photos
Avoid
Manager was rude when we mentioned the Christmas party was undercooked. Basically told us we were wrong. Awful attitude.
Date of experience: 18 August 2026
BW
Becky Walker
8 reviews · GB
Verified
Waste of money
Whoever I spoke to was rude and could not have cared less. Wont be back
Date of experience: 18 August 2026
Reply from Shaw & Anchor
Hi Becky, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
Showing 1 to 20 of 4,561 reviews