Verified company · Claimed profile since June 2021
Rachel Clark
1 review · GB
Emailed three times and rang twice about the emergency visit. Not one reply. Gave up and went elsewhere.
Date of experience: 25 February 2026
Reply from Scarborough Pet Hospital
Hi Rachel, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
Terry Cooper
1 review · GB
Whoever I spoke to was rude and could not have cared less. Wont be back
Date of experience: 18 January 2026
Reply from Scarborough Pet Hospital
Hi Terry, thank you for telling us. We have spoken to the team member involved and we apologise.
Tracy Griffiths
3 reviews · GB
£55 for a ten minute consult and some tablets. Absolute rip off.
Date of experience: 28 December 2025
Louise Hill
1 review · GB
Receptionist was cold and unhelpful when our cat was struggling to breathe. Went to another practice.
Date of experience: 27 October 2025
Jan Jackson
5 reviews · GB
£560 for a ten minute consult and some tablets. Absolute rip off.
Date of experience: 7 October 2025
Jason
1 review · GB
Good x ray in the end but it took longer than promised. Would probably still use again.
Date of experience: 14 July 2025
Callum
1 review · Liverpool
£1,650 for a ten minute consult and some tablets. Absolute rip off.
Date of experience: 19 June 2025
Reply from Scarborough Pet Hospital
Hi Callum, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
Lucy
1 review · GB
Never rang with the blood results. Had to chase three times over a week.
Date of experience: 20 June 2025
Phil Edwards
1 review · GB
Emergency line went to voicemail. Twice. Drove 40 minutes to another vet.
Date of experience: 3 May 2025
Terry
9 reviews · GB
Never rang with the blood results. Had to chase three times over a week.
Date of experience: 27 April 2025
Callum Smith
1 review · GB
Booked in for Saturday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 7 April 2025
Kelly
1 review · GB
Whoever I spoke to was rude and could not have cared less. Wont be back
Date of experience: 16 March 2025
Kelly
9 reviews · GB
Booked in for Tuesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 18 January 2025
Jamie Ward
10 reviews · GB
Promised a refund of £100 weeks ago. Every time I chase its another five working days.
Date of experience: 27 December 2024
Josh W
1 review · Nottingham
Had a blood tests done just before Christmas. Cheaper than the big names by miles. Cant recommend them enough.
Date of experience: 18 October 2024
Ash
1 review · GB
Been coming for 12 years with three dogs, would not go anywhere else. Prices are clear and they explain every option. Told everyone at work about them.
Date of experience: 26 September 2024
Ian
8 reviews · Northampton
Booked in for Friday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted
Date of experience: 22 March 2024
Reply from Scarborough Pet Hospital
Hi Ian, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.
Fatima Evans
1 review · GB
Nobody answers the phone. Left messages, no call back. Terrible for a veterinary practice.
Date of experience: 15 November 2023
Shannon Clarke
1 review · GB
Local veterinary practice and proud to support them. When we had to say goodbye to our old girl they were so kind, gave us all the time we needed. Proper old fashioned service.
Date of experience: 3 November 2023
Laura Parker
9 reviews · GB
Misdiagnosed our dog twice. Second opinion elsewhere found the problem straight away.
Date of experience: 17 October 2023
Showing 1 to 20 of 35 reviews