Verified company · Claimed profile since October 2021
Ken Thompson
1 review · GB
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 29 August 2026
Reply from Scarborough Insurance Brokers
Hi Ken, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
Andy
1 review · GB
Claim has been going on for four months. Nobody rings back. Have to chase every single time.
Date of experience: 29 August 2026
Reply from Scarborough Insurance Brokers
Hi Andy, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
Phil
1 review · GB
Got my booking wrong, then got it wrong again when they fixed it!
Date of experience: 29 August 2026
Aisha
1 review · GB
Emailed three times and rang twice about the travel insurance. Not one reply. Gave up and went elsewhere.
Date of experience: 24 August 2026
Reply from Scarborough Insurance Brokers
Hi Aisha, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
Sam
5 reviews · GB
Good classic car policy in the end but it took longer than promised. Would probably still use again. Just thought people should know
Date of experience: 26 August 2026
Reply from Scarborough Insurance Brokers
Hi Sam, thank you for the review. We have taken your comments on board and are looking at how we can do better.
Louise Johnson
1 review · Oxford
Promised a refund of £490 weeks ago. Every time I chase its another five working days.
Date of experience: 30 August 2026
Reply from Scarborough Insurance Brokers
Hi Louise, apologies. Your refund has now been processed and can take 3 to 5 working days to show. Sorry again for the delay.
Kelly Baker
8 reviews · GB
Service was fine, price was a bit higher than expected at £1,900.
Date of experience: 24 August 2026
Becky
1 review · GB
Helpful staff, took a while to get the documents through. Price was fair which is why I didnt make more of a fuss!
Date of experience: 26 August 2026
Jamie H
8 reviews · GB
Rang up on Saturday morning about a van insurance. Communication was spot on the whole way through. Even sorted a small extra thing for free. Recommend to anyone!
Date of experience: 26 August 2026
Graham Baker
1 review · GB
Top notch. Recommended.
Date of experience: 25 August 2026
Jamie Griffiths
1 review · GB
Handled my claim start to finish, I barely had to do anything. Explained the difference between the policies properly. You can tell they actually care. Recommend to anyone.
Date of experience: 25 August 2026
Ian Hussain
1 review · Coventry
Brilliant, thank you. Even sorted a small extra thing for free!
Date of experience: 29 August 2026
Adam
1 review · GB
Renewal went up £1,150 with no explanation. Found the same cover elsewhere for far less.
Date of experience: 25 August 2026
Reply from Scarborough Insurance Brokers
Hi Adam, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
Gary R
1 review · Warrington
Renewal went up £3,750 with no explanation. Found the same cover elsewhere for far less
Date of experience: 26 August 2026
Pam W
1 review · GB
Emailed three times and rang twice about the home insurance renewal. Not one reply. Gave up and went elsewhere!
Date of experience: 23 August 2026
Kirsty
1 review · Bournemouth
Renewal went up £3,400 with no explanation. Found the same cover elsewhere for far less.
Date of experience: 21 August 2026
Reply from Scarborough Insurance Brokers
Hi Kirsty, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
C Richardson
1 review · GB
Renewal went up £270 with no explanation. Found the same cover elsewhere for far less.
Date of experience: 18 August 2026
D Smith
1 review · GB
same person every time I ring, no call centre. Documents emailed within ten minutes. Even the kids were made welcome. No hesitation in recommending.
Date of experience: 25 August 2026
Tina
1 review · GB
Paid £2,400 for the van insurance and it was nowhere near the standard I expected.
Date of experience: 20 August 2026
Reply from Scarborough Insurance Brokers
Hi Tina, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
Darren
8 reviews · GB
paid £1,800 for the travel insurance and it was nowhere near the standard I expected.
Date of experience: 20 August 2026
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