Verified company · Claimed profile since January 2022
F Hughes
3 reviews · GB
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 25 August 2026
Reply from Royal Oak House Hotel
Hi F, thank you for telling us. We have spoken to the team member involved and we apologise.
G Parker
1 review · GB
Comfortable but thin walls, could hear the corridor all night. Just thought people should know.
Date of experience: 23 August 2026
Pam
1 review · GB
the duty manager was rude when we asked to move rooms because of the noise. Told us nothing was available then a couple checked in after us.
Date of experience: 27 August 2026
Nadia Wright
8 reviews · GB
Room smelt damp, hair in the bath, and the heating did not work. Not what you want for £400 a night.
Date of experience: 16 August 2026
Vicky
1 review · GB
reception was rude when we asked to move rooms because of the noise. Told us nothing was available then a couple checked in after us.
Date of experience: 20 August 2026
Hannah Marshall
9 reviews · Carlisle
emailed three times and rang twice about the anniversary weekend. Not one reply. Gave up and went elsewhere.
Date of experience: 4 August 2026
Michelle Taylor
8 reviews · GB
Second time using Royal Oak House Hotel, first was a couple of years ago. Quiet at night, slept like a log. Brilliant service!
Date of experience: 26 July 2026
Steve
1 review · Plymouth
Compared a few places before going with Royal Oak House Hotel. You can tell they actually care. Even sorted a small extra thing for free. Sorted.
Date of experience: 12 July 2026
Kwame K
1 review · GB
Paid £110 for the family room and it was nowhere near the standard I expected.
Date of experience: 14 July 2026
Ian W
5 reviews · GB
Queued 25 minutes at reception to check in with one person on the desk. Restaurant was the same.
Date of experience: 7 July 2026
Phil G
1 review · GB
room smelt damp, hair in the bath, and the heating did not work. Not what you want for £380 a night!
Date of experience: 7 July 2026
Lee
8 reviews · GB
the duty manager was rude when we asked to move rooms because of the noise. Told us nothing was available then a couple checked in after us.
Date of experience: 1 July 2026
Reply from Royal Oak House Hotel
Hi Lee, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
L Carter
1 review · GB
Booked in for Wednesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 4 July 2026
Julie Turner
1 review · GB
the breakfast staff was rude when we asked to move rooms because of the noise. Told us nothing was available then a couple checked in after us
Date of experience: 27 June 2026
T Khan
1 review · GB
Booked a family room, given a double with a camp bed. Said it was our fault for booking online.
Date of experience: 17 June 2026
Ryan Clark
1 review · GB
Paid £170 for the spa day and it was nowhere near the standard I expected.
Date of experience: 7 June 2026
Kelly Thompson
1 review · GB
Booked a family room, given a double with a camp bed. Said it was our fault for booking online!
Date of experience: 5 June 2026
Pam H
7 reviews · GB
the duty manager was rude when we asked to move rooms because of the noise. Told us nothing was available then a couple checked in after us.
Date of experience: 27 May 2026
Lee Phillips
1 review · Wolverhampton
Comfortable but thin walls, could hear the corridor all night. Would probably still use them again though.
Date of experience: 27 May 2026
Reply from Royal Oak House Hotel
Hi Lee, apologies for the mix up. Thanks for letting us put it right.
Michelle
7 reviews · GB
Emailed three times and rang twice about the wedding. Not one reply. Gave up and went elsewhere.
Date of experience: 14 May 2026
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