DB
Dean Baker
1 review · GB
Verified 3 photos
Great communication
Quick and easy, thanks.
Date of experience: 20 August 2026
Prime Electronics
Reviews 69•Excellent
4.5
Verified company · Claimed profile since March 2025
Reviews (69)
CG
Callum Griffiths
1 review · GB
Verified 2 photos
Excellent service again
Compared a few places before going with Prime Electronics. Even the kids were made welcome. the technical team actually knew what they were talking about. Proper old fashioned service. Cheers!
Date of experience: 25 August 2026
GA
Gavin A
6 reviews · GB
Mostly great
Product fine, customer service slow to reply. Three days for an email. The person I dealt with was polite at least.
Date of experience: 18 August 2026
Reply from Prime Electronics
Thanks Gavin. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
HO
Holly
4 reviews · GB
Verified
No fuss
Cheaper than the big chains by £660 and they price matched without an argument. Went above and beyond really. Wouldnt go anywhere else now.
Date of experience: 14 August 2026
GE
Gemma
6 reviews · Gloucester
Great communication
Lovely people, no messing about. Proper old fashioned service.
Date of experience: 16 August 2026
GE
Gemma
7 reviews · GB
Shocking
Delivered the wrong model and then argued that it was what I ordered. It was not.
Date of experience: 14 August 2026
PS
Paul S
6 reviews · GB
Verified
Average
Decent, a couple of things were missed first time round but they came back to sort it.
Date of experience: 7 August 2026
JT
Josh Thompson
8 reviews · Swindon
Verified
Mixed experience
the chap in store was helpful. The rest of the process was a bit slow.
Date of experience: 29 July 2026
KR
Karen Rees
5 reviews · GB
Proper service
Really pleased with the tablet. Been telling everyone about them.
Date of experience: 17 July 2026
TD
Terry Davies
1 review · GB
Verified
Good, minor niggle
Good price on the 65 inch TV. Delivery was rearranged twice though. Might have been unlucky.
Date of experience: 29 June 2026
Reply from Prime Electronics
Hi Terry, thank you for the review. We have taken your comments on board and are looking at how we can do better.
LW
Lisa Walker
1 review · GB
Verified
Great value
local electronics retailer and proud to support them. Delivery slot was a two hour window and they hit it. the chap in store was friendly and knew exactly what they were doing. Job done.
Date of experience: 28 June 2026
KM
Kevin M
4 reviews · GB
Verified
Mixed experience
Decent shop, website stock levels are not always right. Would probably still use them again though.
Date of experience: 23 June 2026
Reply from Prime Electronics
Hi Kevin, thank you for the review. We have taken your comments on board and are looking at how we can do better.
RT
Raj Turner
1 review · Canterbury
Nearly perfect
Good price on the dishwasher. Delivery was rearranged twice though.
Date of experience: 20 June 2026
Reply from Prime Electronics
Hi Raj, apologies for the mix up. Thanks for letting us put it right.
DW
Debbie W
9 reviews · GB
Verified
Very professional
Used them for a tablet and then again for another one. Cheaper than the big chains by £430 and they price matched without an argument. Cheaper than the big chains by £430 and they price matched without an argument. Very happy.
Date of experience: 13 June 2026
AD
Andy Dixon
1 review · GB
Verified
Decent
Ok. Did what I needed. Nothing special either way. The person I dealt with was polite at least.
Date of experience: 31 May 2026
Reply from Prime Electronics
Hi Andy, thank you for the review. We have taken your comments on board and are looking at how we can do better.
AB
Abi
1 review · GB
Verified
Awful
tablet arrived with a cracked screen. Sent photos, told to wait 10 days for a decision. Still waiting.
Date of experience: 15 May 2026
Reply from Prime Electronics
Hi Abi, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
RM
Rob M
9 reviews · GB
Verified
Quick and easy
Been meaning to write this for a while. Faulty dishwasher swapped within 48 hours, no quibble. Would use again.
Date of experience: 17 April 2026
JM
Jade M
1 review · GB
Verified
No fuss
Was dreading sorting the washing machine. Told everyone at work about them.
Date of experience: 8 April 2026
AC
A Clarke
4 reviews · GB
Verified
First class
the chap in store actually knew what they were talking about. Answered my emails within the hour.
Date of experience: 1 April 2026
PR
Priya
1 review · GB
Verified
Very happy
Recommended by a friend and glad I listened. Delivery slot was a two hour window and they hit it. Delivery slot was a two hour window and they hit it. 5 stars from me.
Date of experience: 29 March 2026
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