Verified company · Claimed profile since February 2024
Vicky Griffiths
1 review · GB
Paid for next day delivery. Took six days and nobody could tell me where it was.
Date of experience: 27 August 2026
Reply from Prime Direct
Hi Vicky, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.
Vicky
1 review · GB
Absolutely brilliant from start to finish. Exactly what I asked for, nothing more nothing less. Communication was spot on the whole way through. Thanks again.
Date of experience: 25 August 2026
Chloe F
7 reviews · Stoke
the technical team actually knew what they were talking about. Cheaper than the big chains by £470 and they price matched without an argument. 5 stars from me
Date of experience: 28 August 2026
Darren W
1 review · GB
Wasnt expecting much for £2,200 but wow. Answered my emails within the hour. Top company
Date of experience: 27 August 2026
Julie Parker
3 reviews · GB
Good price on the dishwasher. Delivery was rearranged twice though. Hopefully it was a one off.
Date of experience: 1 September 2026
Claire Turner
1 review · Aberdeen
the technical team actually knew what they were talking about. laptop delivered and installed the next day, old one taken away. No pressure, no upselling, just good honest service. Proper old fashioned service. Sorted.
Date of experience: 30 August 2026
Callum
1 review · GB
Recommended by a friend and glad I listened. Exactly what I asked for, nothing more nothing less. Quick, tidy and polite. Will be back.
Date of experience: 25 August 2026
Maureen Bell
1 review · GB
Website said in stock, took my £70, then an email saying 4 to 6 weeks. Cancelled.
Date of experience: 31 August 2026
Reply from Prime Direct
Hi Maureen, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
Gemma
6 reviews · GB
Absolutely brilliant from start to finish. Answered my emails within the hour. Would use again.
Date of experience: 27 August 2026
Nicola Bailey
4 reviews · GB
the chap in store was helpful. The rest of the process was a bit slow. Just thought people should know.
Date of experience: 28 August 2026
Tracy
1 review · GB
gaming PC delivered and installed the next day, old one taken away.
Date of experience: 26 August 2026
Megan Richardson
1 review · GB
Recommended by a friend and glad I listened. dishwasher delivered and installed the next day, old one taken away. Exactly what I asked for, nothing more nothing less. Even my dad was impressed and he is never impressed. Cheers.
Date of experience: 1 September 2026
Owen S
4 reviews · Northampton
£55 well spent!
Date of experience: 30 August 2026
M Baker
9 reviews · GB
Family have used Prime Direct for years. Answered my emails within the hour. Wouldnt go anywhere else now.
Date of experience: 24 August 2026
Reply from Prime Direct
Thanks M, that has made our day.
Wayne Patel
1 review · GB
Ok. Did what I needed. Nothing special either way. The person I dealt with was polite at least.
Date of experience: 24 August 2026
Reply from Prime Direct
Thanks Wayne. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
Carl
1 review · GB
fast, friendly and fairly priced. What more do you want. Never felt rushed.
Date of experience: 26 August 2026
Owen Hussain
8 reviews · GB
Product fine, customer service slow to reply. Three days for an email. Update: they did get back to me in the end.
Date of experience: 26 August 2026
Lucy Phillips
1 review · GB
tablet delivered and installed the next day, old one taken away. Cheaper than the big chains by £1,300 and they price matched without an argument. Delivery slot was a two hour window and they hit it. Highly recommended.
Date of experience: 31 August 2026
Donna
1 review · GB
Not bad, not great. Middle of the road.
Date of experience: 24 August 2026
Reply from Prime Direct
Hi Donna, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
Becky Ahmed
4 reviews · GB
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 28 August 2026
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