JP
Josh P
1 review · GB
Verified
Waste of money
No reply to three emails about where my order is. Phone number just rings out!
Date of experience: 16 July 2026
Oakes & Heron
Reviews 12•Bad
1.8
Verified company · Claimed profile since September 2023
Reviews (12)
NI
Nicola
1 review · GB
Verified
Lovely people
Lovely service, will be back. Been telling everyone about them.
Date of experience: 27 April 2026
AM
Ash Marshall
4 reviews · Cardiff
Verified
Avoid
No reply to three emails about where my order is. Phone number just rings out.
Date of experience: 11 April 2026
JE
Jenny
1 review · GB
Verified
Hit and miss
lovely winter coat but delivery took over a week. Worth it in the end. The person I dealt with was polite at least.
Date of experience: 8 March 2026
PW
Pam White
4 reviews · Oxford
3 photos
Awful
Returned a dress for a christening a month ago. Tracking shows delivered. No refund, no reply to emails.
Date of experience: 31 March 2025
Reply from Oakes & Heron
Hi Pam, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
KJ
Kate Jones
1 review · GB
Verified
Never again
No reply to three emails about where my order is. Phone number just rings out.
Date of experience: 4 December 2024
Reply from Oakes & Heron
Hi Kate, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
OW
Owen
1 review · GB
Verified
Avoid
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 24 November 2024
AN
Andy
1 review · Glasgow
Verified 1 photo
Rude and unhelpful
Nobody answers the phone. Left messages, no call back. Terrible for a clothing retailer.
Date of experience: 7 November 2024
AD
Aaron Davies
1 review · GB
Verified
Good but slow
Nice stuff, returns took a while to process. About two weeks for the refund. Might have been unlucky.
Date of experience: 29 September 2024
LE
Leon Evans
1 review · GB
Verified
Shocking
No reply to three emails about where my order is. Phone number just rings out.
Date of experience: 27 May 2024
AG
Andy Green
1 review · GB
Verified
Do not use
Returned a school uniform a month ago. Tracking shows delivered. No refund, no reply to emails.
Date of experience: 18 February 2024
Reply from Oakes & Heron
Hi Andy, apologies. Your refund has now been processed and can take 3 to 5 working days to show. Sorry again for the delay.
PG
Priya Green
9 reviews · GB
Verified 2 photos
Let down
Nobody answers the phone. Left messages, no call back. Terrible for a clothing retailer.
Date of experience: 1 August 2023
Showing 1 to 12 of 12 reviews