GC
Gary C
1 review · GB
Verified 2 photos
Terrible service
Told glasses would be a week. Took five weeks and I had to keep ringing.
Date of experience: 2 September 2026
Nowak Opticians
Reviews 4,180•Bad
1.8
Verified company · Claimed profile since January 2022
Reviews (4,180)
HB
Holly Begum
9 reviews · GB
Verified 1 photo
Not impressed
Nobody answers the phone. Left messages, no call back. Terrible for a opticians!
Date of experience: 27 August 2026
Reply from Nowak Opticians
Hi Holly, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
CH
C Hussain
1 review · GB
Verified
Disappointed
got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 25 August 2026
Reply from Nowak Opticians
Hi C, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
BE
Becky
1 review · GB
Verified
Still waiting for refund
Charged £190 for lenses that another optician quoted half for. Should have shopped around.
Date of experience: 2 September 2026
BR
Becky Roberts
1 review · GB
Terrible service
Emailed three times and rang twice about the prescription sunglasses. Not one reply. Gave up and went elsewhere.
Date of experience: 27 August 2026
JC
Jason Cox
1 review · Reading
Verified
Top marks
Painless. Thank you.
Date of experience: 28 August 2026
AP
Andy Price
1 review · Lancaster
Verified 2 photos
Never again
New contact lens check gave me headaches for a month. Went back twice and got told to persevere. Went elsewhere, prescription was wrong.
Date of experience: 30 August 2026
CR
Craig
1 review · GB
Verified
Helpful staff
Good comms, quick, sorted. Thanks.
Date of experience: 1 September 2026
SC
Sue Cooper
5 reviews · GB
Verified 2 photos
Avoid
Paid £550 for the OCT scan and it was nowhere near the standard I expected.
Date of experience: 27 August 2026
BW
Becky Williams
1 review · GB
Verified
Slow refund
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 1 September 2026
GW
Graham Ward
5 reviews · GB
Verified 3 photos
Do not use
Emailed three times and rang twice about the reading glasses. Not one reply. Gave up and went elsewhere.
Date of experience: 29 August 2026
TA
Terry Ahmed
5 reviews · GB
Awful
Emailed three times and rang twice about the kids glasses. Not one reply. Gave up and went elsewhere.
Date of experience: 30 August 2026
SR
Simon Roberts
5 reviews · Blackburn
Verified 1 photo
Not great
Told glasses would be a week. Took five weeks and I had to keep ringing.
Date of experience: 28 August 2026
ZB
Zoe Brown
1 review · GB
Verified
Waste of money
Paid £170 for the prescription sunglasses and it was nowhere near the standard I expected.
Date of experience: 21 August 2026
Reply from Nowak Opticians
Hi Zoe, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
HO
Holly
4 reviews · GB
Verified
Waste of money
Front desk staff made me feel like a nuisance for asking about the NHS voucher.
Date of experience: 24 August 2026
Reply from Nowak Opticians
Hi Holly, thank you for telling us. We have spoken to the team member involved and we apologise.
LG
Louise Green
2 reviews · GB
Verified
Top company
Reliable and honest, rare these days.
Date of experience: 21 August 2026
AT
Andy Thompson
3 reviews · GB
Verified 1 photo
Awful
Front desk staff made me feel like a nuisance for asking about the NHS voucher.
Date of experience: 29 August 2026
PT
P Turner
1 review · GB
Verified
Still waiting for refund
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 26 August 2026
Reply from Nowak Opticians
Hi P, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
IC
Imran Clark
1 review · GB
Verified
Ok
Good test, frames took longer than promised. Two weeks became four. Might have been unlucky.
Date of experience: 29 August 2026
RW
Ryan Ward
5 reviews · GB
Verified 2 photos
Awful
Front desk staff made me feel like a nuisance for asking about the NHS voucher.
Date of experience: 22 August 2026
Showing 1 to 20 of 4,180 reviews