LD
Lucy D
1 review · GB
Verified
Hit and miss
Product fine, customer service slow to reply. Three days for an email. Would probably still use them again though.
Date of experience: 30 August 2026
Nova Electronics
Reviews 2,767•Excellent
4.5
Verified company · Claimed profile since December 2022
Reviews (2,767)
RR
R Richardson
1 review · Hull
Verified 3 photos
Helpful staff
Delivery slot was a two hour window and they hit it. They rang the next day to check everything was ok. Cheers.
Date of experience: 30 August 2026
FM
Fatima Mitchell
1 review · GB
Verified
Wouldnt rush back
Website said in stock, took my £2,100, then an email saying 4 to 6 weeks. Cancelled.
Date of experience: 26 August 2026
Reply from Nova Electronics
Hi Fatima, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
KG
Karen G
9 reviews · GB
Thank you
Box was double wrapped, not a mark on it. the delivery guys was friendly and knew exactly what they were doing. the delivery guys was friendly and knew exactly what they were doing.
Date of experience: 30 August 2026
AH
Aaron Hussain
1 review · Nottingham
Verified
Good service
Ok. Did what I needed. Nothing special either way
Date of experience: 23 August 2026
EW
Ellie Ward
1 review · GB
Verified
Perfect
Set the TV up and showed my mum how to use it. the chap in store actually knew what they were talking about. Cheers.
Date of experience: 22 August 2026
JO
Josh
1 review · Norwich
Never again
Emailed three times and rang twice about the tablet. Not one reply. Gave up and went elsewhere.
Date of experience: 22 August 2026
Reply from Nova Electronics
Hi Josh, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
JH
Josh Hughes
1 review · GB
Verified
Exactly as described
Right, so I needed a dishwasher. Faulty dishwasher swapped within 48 hours, no quibble. Thanks the chap in store!
Date of experience: 28 August 2026
RA
Raj
6 reviews · GB
Good but slow
Not bad, not great. Middle of the road.
Date of experience: 23 August 2026
KH
Kirsty Holmes
5 reviews · GB
Verified
Helpful staff
Third time here now. customer service actually knew what they were talking about. Sorted.
Date of experience: 26 August 2026
KS
Kirsty Shaw
7 reviews · Sheffield
Verified
Nearly perfect
Ok. Did what I needed. Nothing special either way. Just thought people should know.
Date of experience: 22 August 2026
Reply from Nova Electronics
Hi Kirsty, apologies for the mix up. Thanks for letting us put it right.
PA
Paul
1 review · GB
Verified
Will use again
Spot on. Exactly as described. Parking was easy too.
Date of experience: 24 August 2026
Reply from Nova Electronics
Thank you for the kind words Paul. Recommendations like this mean a lot to a small electronics retailer.
AB
Abi
10 reviews · GB
Verified
Do not use
65 inch TV arrived with a cracked screen. Sent photos, told to wait 10 days for a decision. Still waiting
Date of experience: 24 August 2026
Reply from Nova Electronics
Hi Abi, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
NB
Nicola Bell
10 reviews · GB
Verified
Good, minor niggle
Fine, would give 5 stars if the 65 inch TV had been ready when they said.
Date of experience: 26 August 2026
CW
C Wood
2 reviews · GB
Excellent service again
faulty fridge freezer swapped within 48 hours, no quibble. Nothing was too much trouble. Faultless.
Date of experience: 26 August 2026
NC
N Clark
1 review · GB
Verified
Ok in the end
Service was fine, price was a bit higher than expected at £470. Just thought people should know.
Date of experience: 21 August 2026
Reply from Nova Electronics
Hi N, thank you for the review. We have taken your comments on board and are looking at how we can do better.
MH
Martin H
1 review · GB
Verified
Brilliant
Faulty air fryer swapped within 48 hours, no quibble. No pressure, no upselling, just good honest service. Job done.
Date of experience: 19 August 2026
TW
T Wood
8 reviews · Stockport
Verified
Would use again
Decent shop, website stock levels are not always right. Price was fair which is why I didnt make more of a fuss
Date of experience: 24 August 2026
JA
Jan
2 reviews · GB
Verified
Decent
Decent, a couple of things were missed first time round but they came back to sort it. Update: they did get back to me in the end.
Date of experience: 19 August 2026
TW
Terry Wilson
10 reviews · GB
Verified
Lovely people
painless. Thank you. Nice touch with the follow up call.
Date of experience: 22 August 2026
Showing 1 to 20 of 2,767 reviews