LI
Lisa
1 review · GB
Verified
5 stars
Family have used Nexus Tech Support for years. Price was £3,800 which was less than I had been quoted elsewhere. 10/10.
Date of experience: 30 August 2026
Nexus Tech Support
Reviews 1,860•Excellent
4.6
Verified company · Claimed profile since August 2023
Reviews (1,860)
NR
Neil Robinson
2 reviews · GB
Verified
Slow refund
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 30 August 2026
Reply from Nexus Tech Support
Hi Neil, thank you for telling us. We have spoken to the team member involved and we apologise.
ST
Simon Thompson
1 review · GB
Verified
Thank you
Honest review, nobody asked me to write this. Answer the phone within three rings, every time. Sorted.
Date of experience: 26 August 2026
LI
Liam
3 reviews · GB
Verified
Never again
Booked in for Wednesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted
Date of experience: 30 August 2026
BA
Barry
2 reviews · GB
Verified
Good overall
Ok. Did what I needed. Nothing special either way. Price was fair which is why I didnt make more of a fuss!
Date of experience: 22 August 2026
Reply from Nexus Tech Support
Thanks Barry. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
KE
Kevin
10 reviews · Leeds
Verified
Proper service
Happy customer here. Proper old fashioned service
Date of experience: 20 August 2026
TK
Terry Khan
1 review · GB
Verified
Helpful staff
Migrated 30 mailboxes over a weekend with zero downtime. Explain things without making you feel stupid. Turned up when they said they would. Cheers
Date of experience: 22 August 2026
SL
Shannon Lewis
1 review · GB
Verified
Excellent service again
Spot on. Exactly as described. Been telling everyone about them.
Date of experience: 23 August 2026
JM
Jenny Morgan
1 review · GB
Verified 2 photos
Waste of money
Nobody answers the phone. Left messages, no call back. Terrible for a IT support company.
Date of experience: 22 August 2026
Reply from Nexus Tech Support
Hi Jenny, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
FC
F Clark
1 review · GB
Verified
Decent
Ok. Did what I needed. Nothing special either way.
Date of experience: 23 August 2026
Reply from Nexus Tech Support
Hi F, apologies for the mix up. Thanks for letting us put it right.
MK
Mark K
1 review · GB
Verified
Very professional
migrated 30 mailboxes over a weekend with zero downtime. £1,100 for the new server, fair and no hidden extras. Parking was easy too. Wouldnt go anywhere else now.
Date of experience: 22 August 2026
Reply from Nexus Tech Support
Thank you for the kind words Mark. Recommendations like this mean a lot to a small IT support company.
RA
Raj
1 review · GB
Verified
Ok overall
Competent, response times are slower than the contract says. Update: they did get back to me in the end.
Date of experience: 21 August 2026
Reply from Nexus Tech Support
Hi Raj, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
LC
L Carter
5 reviews · GB
Verified
Ok overall
Fine, would give 5 stars if the Microsoft 365 set up had been ready when they said. Just thought people should know.
Date of experience: 25 August 2026
ED
Emma Davies
1 review · Leicester
Verified
Good but slow
Not bad, not great. Middle of the road. Price was fair which is why I didnt make more of a fuss.
Date of experience: 17 August 2026
RA
Raj
1 review · GB
Verified
Do not use
Ticket open for three weeks with no update. Had to escalate to the owner.
Date of experience: 24 August 2026
Reply from Nexus Tech Support
Hi Raj, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
PA
Pam
10 reviews · GB
Verified
Exactly as described
Sorted a ransomware scare and got us back up the same day. You can tell they actually care. our account manager fixed it remotely in 20 minutes.
Date of experience: 15 August 2026
KE
K Evans
6 reviews · GB
Verified
Great value
Just wanted to say thank you. They rang the next day to check everything was ok.
Date of experience: 15 August 2026
BE
Bethan
10 reviews · Maidstone
Verified 3 photos
Great communication
Needed a new server sorting quickly. Answered my emails within the hour. No pressure, no upselling, just good honest service. Told everyone at work about them.
Date of experience: 13 August 2026
SW
Sarah Walker
6 reviews · Plymouth
Verified
Cant fault them
£290 for the Microsoft 365 set up, fair and no hidden extras. Migrated 30 mailboxes over a weekend with zero downtime. Turned up when they said they would. Would use again.
Date of experience: 19 August 2026
GA
Gavin
1 review · GB
Verified
Great service
Ten out of ten.
Date of experience: 15 August 2026
Showing 1 to 20 of 1,860 reviews