Verified company · Claimed profile since January 2025
A Begum
1 review · GB
Decent practice. Hard to get an appointment that is not months away. Update: they did get back to me in the end.
Date of experience: 26 August 2026
Reply from Mercer Dental
Hi A, apologies for the mix up. Thanks for letting us put it right.
Emma Price
1 review · GB
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 25 August 2026
Reply from Mercer Dental
Hi Emma, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
Bethan Johnson
9 reviews · GB
Waited 50 minutes past my appointment time with two kids. No apology.
Date of experience: 22 August 2026
Steve Carter
9 reviews · GB
Waited 50 minutes past my appointment time with two kids. No apology.
Date of experience: 17 August 2026
Shannon
1 review · GB
Filling fell out after two weeks. Charged me again to redo it.
Date of experience: 11 August 2026
Lisa Phillips
1 review · GB
Decent practice. Hard to get an appointment that is not months away.
Date of experience: 5 August 2026
Michelle Johnson
1 review · GB
Waited 50 minutes past my appointment time with two kids. No apology.
Date of experience: 4 August 2026
Reply from Mercer Dental
Hi Michelle, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
Ken Rees
3 reviews · GB
emailed three times and rang twice about the crown. Not one reply. Gave up and went elsewhere.
Date of experience: 2 August 2026
Adam Baker
1 review · Birmingham
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 8 August 2026
Gary
1 review · GB
Cancelled my appointment by text an hour before, twice. Now cannot get through to rebook.
Date of experience: 20 July 2026
Danny
1 review · GB
decent, a couple of things were missed first time round but they came back to sort it.
Date of experience: 7 July 2026
Debbie Cox
3 reviews · GB
Quoted £680 for the Invisalign then a different figure on the day. Felt like a sales pitch.
Date of experience: 4 July 2026
Neil
1 review · GB
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 30 June 2026
Reply from Mercer Dental
Hi Neil, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
Terry White
1 review · GB
Promised a refund of £290 weeks ago. Every time I chase its another five working days.
Date of experience: 25 June 2026
Reply from Mercer Dental
Hi Terry, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
Lucy K
7 reviews · Canterbury
Booked in for Monday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 10 June 2026
Josh Wright
1 review · GB
nobody answers the phone. Left messages, no call back. Terrible for a dental practice.
Date of experience: 7 June 2026
Ryan
3 reviews · GB
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 4 June 2026
Rob
1 review · GB
Cancelled my appointment by text an hour before, twice. Now cannot get through to rebook
Date of experience: 22 May 2026
Donna O
8 reviews · GB
paid £85 for the emergency appointment and it was nowhere near the standard I expected.
Date of experience: 7 May 2026
Reply from Mercer Dental
Hi Donna, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
Ian Carter
4 reviews · GB
Emailed three times and rang twice about the Invisalign. Not one reply. Gave up and went elsewhere.
Date of experience: 7 May 2026
Showing 1 to 20 of 66 reviews