DJ
Dean Johnson
1 review · Sunderland
Verified
Mixed experience
Good shop, some prices have crept up. £250 for a rabbit hutch now. Price was fair which is why I didnt make more of a fuss.
Date of experience: 25 August 2026
Mason's Pet Store
Reviews 956•Bad
1.5
Verified company · Claimed profile since July 2025
Reviews (956)
GR
Graham
9 reviews · GB
Verified
Never again
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 25 August 2026
PS
Paul Smith
1 review · Dundee
Verified
Waste of money
Ordered food online, took two weeks. Dog was on the last few biscuits.
Date of experience: 30 August 2026
KC
Karen Clark
1 review · GB
Verified
Shocking
Asked for advice on a fish tank and got made to feel stupid.
Date of experience: 27 August 2026
Reply from Mason's Pet Store
Hi Karen, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
BM
B Mitchell
1 review · Derby
Verified
Waste of money
Paid £10 for the raw dog food subscription and it was nowhere near the standard I expected.
Date of experience: 30 August 2026
Reply from Mason's Pet Store
Hi B, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
BC
Becky Cooper
1 review · GB
Verified
Still waiting for refund
Promised a refund of £10 weeks ago. Every time I chase its another five working days.
Date of experience: 28 August 2026
Reply from Mason's Pet Store
Hi Becky, apologies. Your refund has now been processed and can take 3 to 5 working days to show. Sorry again for the delay.
CH
Chris
3 reviews · GB
Verified
Would use again
Mostly good. Communication could have been better in the middle bit. Hopefully it was a one off.
Date of experience: 27 August 2026
PW
Phil Wood
1 review · GB
Verified
Awful
Bought a cat tree and it broke within a week. Told to contact the manufacturer.
Date of experience: 26 August 2026
BC
Ben Cooper
1 review · Coventry
Verified
Never again
Returned an unopened rabbit hutch with the receipt and got offered store credit only.
Date of experience: 26 August 2026
LA
Laura
1 review · GB
1 photo
Awful
Ordered food online, took two weeks. Dog was on the last few biscuits.
Date of experience: 24 August 2026
Reply from Mason's Pet Store
Hi Laura, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
LT
Lee Turner
6 reviews · GB
Verified
Rude and unhelpful
Paid £80 for the cat tree and it was nowhere near the standard I expected.
Date of experience: 28 August 2026
Reply from Mason's Pet Store
Hi Lee, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
TA
Tina A
1 review · GB
Verified
Shocking
Promised a refund of £35 weeks ago. Every time I chase its another five working days.
Date of experience: 25 August 2026
RA
Rachel
6 reviews · GB
Do not use
Asked for advice on a fish tank and got made to feel stupid.
Date of experience: 30 August 2026
Reply from Mason's Pet Store
Hi Rachel, thank you for telling us. We have spoken to the team member involved and we apologise.
SS
S Singh
1 review · Huddersfield
Verified
Awful
Bought a raw dog food subscription and it broke within a week. Told to contact the manufacturer.
Date of experience: 23 August 2026
MA
Matt
1 review · GB
Verified
Still waiting for refund
Promised a refund of £110 weeks ago. Every time I chase its another five working days.
Date of experience: 23 August 2026
PB
Phil Bailey
1 review · GB
Verified
Still waiting for refund
Nobody answers the phone. Left messages, no call back. Terrible for a pet supplies shop.
Date of experience: 26 August 2026
Reply from Mason's Pet Store
Hi Phil, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
SO
Sophie
1 review · GB
Avoid
Ordered food online, took two weeks. Dog was on the last few biscuits.
Date of experience: 21 August 2026
Reply from Mason's Pet Store
Hi Sophie, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
TP
Tracy Phillips
2 reviews · GB
Verified 2 photos
Shocking
whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 28 August 2026
LE
Leon Edwards
6 reviews · GB
Verified
Wouldnt rush back
Bought a raw dog food subscription and it broke within a week. Told to contact the manufacturer.
Date of experience: 24 August 2026
Reply from Mason's Pet Store
Hi Leon, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
NO
N Owen
1 review · Northampton
Verified
Never again
Returned an unopened aquarium set up with the receipt and got offered store credit only!
Date of experience: 23 August 2026
Showing 1 to 20 of 956 reviews