Verified company · Claimed profile since March 2023
Karen Griffiths
1 review · Middlesbrough
Paid £1,050 for the self assessment and it was nowhere near the standard I expected.
Date of experience: 26 August 2026
Reply from Mason Accountancy
Hi Karen, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
Mark
1 review · GB
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 28 August 2026
Karen
1 review · GB
promised a refund of £230 weeks ago. Every time I chase its another five working days.
Date of experience: 2 September 2026
Shannon
1 review · GB
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 26 August 2026
Reply from Mason Accountancy
Hi Shannon, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
Jason
1 review · GB
£2,850 for a basic VAT returns. Found someone doing the same for a third.
Date of experience: 29 August 2026
Reply from Mason Accountancy
Hi Jason, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
Vicky
1 review · GB
Filed my self assessment late and I got a penalty. They blamed me for not sending things I had sent.
Date of experience: 28 August 2026
Reply from Mason Accountancy
Hi Vicky, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
Raj Taylor
8 reviews · GB
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 30 August 2026
Graham
1 review · GB
Nobody answers the phone. Left messages, no call back. Terrible for a accountancy firm!
Date of experience: 30 August 2026
Reply from Mason Accountancy
Hi Graham, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
Claire
3 reviews · GB
Filed my limited company set up late and I got a penalty. They blamed me for not sending things I had sent
Date of experience: 28 August 2026
Emma
2 reviews · GB
Paid £600 for the payroll and it was nowhere near the standard I expected
Date of experience: 29 August 2026
Julie
1 review · GB
Fine, sometimes slow to reply during January.
Date of experience: 23 August 2026
Sam Moore
1 review · Sunderland
Accounts had errors in them that my new accountant found straight away.
Date of experience: 25 August 2026
Reply from Mason Accountancy
Hi Sam, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
Lee Jones
1 review · GB
Paid £150 for the limited company set up and it was nowhere near the standard I expected.
Date of experience: 24 August 2026
Connor A
1 review · GB
good accountants, fees have crept up every year.
Date of experience: 28 August 2026
Priya
6 reviews · GB
Accounts had errors in them that my new accountant found straight away.
Date of experience: 24 August 2026
Mark Taylor
4 reviews · GB
accounts had errors in them that my new accountant found straight away.
Date of experience: 27 August 2026
S Begum
2 reviews · GB
£520 for a basic R&D claim. Found someone doing the same for a third.
Date of experience: 27 August 2026
Reply from Mason Accountancy
Hi S, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
Andy Patel
5 reviews · GB
Family have used Mason Accountancy for years. Price was £3,100 which was less than I had been quoted elsewhere. Cheaper than the big names by miles. Would use again
Date of experience: 25 August 2026
Callum J
1 review · Peterborough
Do a decent job but always right up to the deadline. Bit stressful. Just thought people should know.
Date of experience: 22 August 2026
Reply from Mason Accountancy
Thanks Callum. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
Wayne Clark
3 reviews · GB
good tax return in the end but it took longer than promised. Would probably still use again. Update: they did get back to me in the end.
Date of experience: 24 August 2026
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