LR
Liam R
1 review · GB
Verified
Brilliant service
had a move to Scotland with Marshall & Sons Removals on Wednesday. Proper service.
Date of experience: 26 August 2026
Marshall & Sons Removals
Reviews 100•Bad
1.6
Verified company · Claimed profile since November 2021
Reviews (100)
CH
Craig Holmes
1 review · GB
Verified
Waste of money
Broke a mirror and scratched the dining table. Insurance claim has been ignored for two months.
Date of experience: 14 August 2026
PA
Paul
5 reviews · GB
Verified
Good, minor niggle
Did the job, price was higher than quoted because of the stairs apparently. Price was fair which is why I didnt make more of a fuss
Date of experience: 7 August 2026
SD
S Davies
1 review · GB
Verified
Still waiting for refund
Nobody answers the phone. Emails go unanswered. Had to guess if they were coming.
Date of experience: 2 August 2026
BK
Bethan Khan
5 reviews · GB
Verified 1 photo
Waste of money
Paid £1,850 for the move to Scotland and it was nowhere near the standard I expected.
Date of experience: 3 August 2026
Reply from Marshall & Sons Removals
Hi Bethan, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
KK
Kwame K
4 reviews · GB
Verified 2 photos
Rude and unhelpful
Emailed three times and rang twice about the packing service. Not one reply. Gave up and went elsewhere.
Date of experience: 19 July 2026
Reply from Marshall & Sons Removals
Hi Kwame, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
LT
Laura Turner
1 review · Edinburgh
Verified
Awful
Promised a refund of £380 weeks ago. Every time I chase its another five working days.
Date of experience: 4 July 2026
AW
Amy Walker
7 reviews · GB
Verified
Slow refund
Broke a mirror and scratched the dining table. Insurance claim has been ignored for two months.
Date of experience: 25 June 2026
Reply from Marshall & Sons Removals
Hi Amy, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
MO
Mo
1 review · GB
Verified
Terrible service
Added £2,500 on the day for extra boxes we did not have. Refused to unload until we paid.
Date of experience: 1 July 2026
AB
Abi
3 reviews · Wigan
Verified
Superb
£700 well spent.
Date of experience: 27 June 2026
TC
Tracy C
8 reviews · GB
Verified
Do not use
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 18 June 2026
CA
Claire Ahmed
1 review · GB
Not great
Whoever I spoke to was rude and could not have cared less. Wont be back
Date of experience: 19 June 2026
GE
Gemma
1 review · GB
Verified
Rude and unhelpful
Nobody answers the phone. Emails go unanswered. Had to guess if they were coming.
Date of experience: 12 June 2026
Reply from Marshall & Sons Removals
Hi Gemma, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
AN
Andy
1 review · Northampton
Verified
Let down
Did not turn up on moving day. Rang and they had us down for the following week. Chaos.
Date of experience: 2 June 2026
SH
Steve H
1 review · GB
Verified
Still waiting for refund
Did not turn up on moving day. Rang and they had us down for the following week. Chaos.
Date of experience: 22 May 2026
TM
Tina Mitchell
1 review · GB
Verified
Never again
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 25 April 2026
EL
Ellie
1 review · GB
Verified
Let down
Promised a refund of £630 weeks ago. Every time I chase its another five working days.
Date of experience: 19 April 2026
AW
A Ward
1 review · GB
Verified
Rude and unhelpful
Nobody answers the phone. Left messages, no call back. Terrible for a removals company.
Date of experience: 9 April 2026
VP
Vicky Price
1 review · GB
Verified
Awful
Broke a mirror and scratched the dining table. Insurance claim has been ignored for two months.
Date of experience: 16 March 2026
PS
Priya Shaw
1 review · GB
Verified 3 photos
Below par
Emailed three times and rang twice about the storage for two months. Not one reply. Gave up and went elsewhere.
Date of experience: 6 February 2026
Showing 1 to 20 of 100 reviews