CO
Connor
1 review · Luton
Verified
Do not use
Paid £800 for the one bed move and it was nowhere near the standard I expected.
Date of experience: 27 August 2026
Mansfield Removals & Storage
Reviews 1,159•Bad
1.9
Verified company · Claimed profile since March 2025
Reviews (1,159)
AW
Aaron Walker
2 reviews · GB
Verified
Let down
Added £500 on the day for extra boxes we did not have. Refused to unload until we paid.
Date of experience: 26 August 2026
CC
Carl C
1 review · Peterborough
Verified
Awful
Paid £1,950 for the packing service and it was nowhere near the standard I expected!
Date of experience: 30 August 2026
Reply from Mansfield Removals & Storage
Hi Carl, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
JW
Jan Walker
6 reviews · GB
Verified
Not impressed
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 1 September 2026
SM
Stuart Mitchell
1 review · GB
Awful
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 26 August 2026
Reply from Mansfield Removals & Storage
Hi Stuart, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
EL
Ellie
1 review · Bolton
Verified
Shocking
Nobody answers the phone. Left messages, no call back. Terrible for a removals company.
Date of experience: 31 August 2026
Reply from Mansfield Removals & Storage
Hi Ellie, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
JC
Julie Carter
1 review · GB
Verified 1 photo
Awful
Promised a refund of £3,550 weeks ago. Every time I chase its another five working days.
Date of experience: 1 September 2026
Reply from Mansfield Removals & Storage
Hi Julie, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
AP
Aisha Parker
1 review · GB
Still waiting for refund
Paid £330 for the move to Scotland and it was nowhere near the standard I expected.
Date of experience: 31 August 2026
HT
Holly T
1 review · GB
Verified
Rude and unhelpful
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 23 August 2026
JA
Jan
1 review · GB
Verified
Slow refund
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 26 August 2026
ZH
Zoe Hall
1 review · GB
Verified
Terrible service
Promised a refund of £1,200 weeks ago. Every time I chase its another five working days.
Date of experience: 23 August 2026
KP
Kevin Parker
8 reviews · Cheltenham
Verified
Still waiting for refund
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 29 August 2026
Reply from Mansfield Removals & Storage
Hi Kevin, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
LA
Lisa A
1 review · GB
Verified 3 photos
Never again
Broke a mirror and scratched the dining table. Insurance claim has been ignored for two months.
Date of experience: 28 August 2026
Reply from Mansfield Removals & Storage
Hi Lisa, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
CB
Craig Begum
5 reviews · GB
Verified
Excellent service again
Honest review, nobody asked me to write this. Three lads had the whole house in the van by 11 and unloaded by 3. Will be back.
Date of experience: 28 August 2026
SB
Sophie Begum
10 reviews · GB
Verified 2 photos
Awful
Nobody answers the phone. Emails go unanswered. Had to guess if they were coming.
Date of experience: 23 August 2026
SI
Simon
1 review · GB
Verified
Terrible service
Did not turn up on moving day. Rang and they had us down for the following week. Chaos.
Date of experience: 22 August 2026
CA
Callum
7 reviews · GB
Verified
Ok overall
Good crew, arrived two hours late which threw the day out.
Date of experience: 20 August 2026
RH
Raj H
1 review · GB
Verified
Terrible service
Broke a mirror and scratched the dining table. Insurance claim has been ignored for two months.
Date of experience: 28 August 2026
MB
M Bailey
1 review · GB
Verified 1 photo
Avoid
Did not turn up on moving day. Rang and they had us down for the following week. Chaos.
Date of experience: 19 August 2026
AP
Alan Patel
1 review · GB
Verified
Not bad
Good crew, arrived two hours late which threw the day out. Update: they did get back to me in the end.
Date of experience: 27 August 2026
Reply from Mansfield Removals & Storage
Hi Alan, apologies for the mix up. Thanks for letting us put it right.
Showing 1 to 20 of 1,159 reviews