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Estate Agent in Sunderland
KEYSTONE HOMES

Keystone Homes

Reviews 243Excellent
4.3

Verified company · Claimed profile since November 2021

Reviews (243)

BR

Barry Richardson

1 review · Bristol

Verified

Still waiting for refund

Viewings cancelled last minute three times. Buyers gave up. We moved agents.

Date of experience: 29 August 2026

Reply from Keystone Homes

Hi Barry, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.

ZC

Z Cox

1 review · GB

Verified

Pretty good

Service was fine, price was a bit higher than expected at £1,300. The person I dealt with was polite at least.

Date of experience: 28 August 2026

ZO

Zoe

1 review · Portsmouth

Verified

Would recommend

Top service. Proper service.

Date of experience: 27 August 2026

JA

Jason

1 review · GB

Verified

Helpful staff

Family have used Keystone Homes for years. Very happy.

Date of experience: 17 August 2026

HM

Helen Moore

1 review · GB

Verified

Top marks

Popped in on the off chance on Saturday. Accompanied every viewing so we did not have to. Accompanied every viewing so we did not have to. Even sorted a small extra thing for free. 10/10!

Date of experience: 19 August 2026

GB

Gemma Begum

8 reviews · Milton Keynes

Verified 2 photos

Helpful staff

Would not go anywhere else. Even sorted a small extra thing for free!

Date of experience: 23 August 2026

GK

Gavin King

8 reviews · GB

Verified

Nearly perfect

Good probate sale in the end but it took longer than promised. Would probably still use again. Hopefully it was a one off.

Date of experience: 18 August 2026

AI

Aisha

1 review · Wrexham

Verified

Excellent service again

Family have used Keystone Homes for years. No pressure, no upselling, just good honest service. Held our hand through a nightmare chain and got it over the line. Excellent, thank you.

Date of experience: 15 August 2026

FR

Fatima R

2 reviews · GB

Painless

Friendly, professional, fair price. Proper old fashioned service!

Date of experience: 14 August 2026

MC

Michelle Cox

7 reviews · Slough

Verified

Proper service

Spot on. Exactly as described.

Date of experience: 5 August 2026

ZP

Zoe Price

2 reviews · Glasgow

Verified

Ok in the end

Nice people, overvalued at first then dropped the price twice. Would have preferred honesty up front

Date of experience: 5 August 2026

AB

Abi

1 review · GB

Verified

Rude and unhelpful

Promised a refund of £1,000 weeks ago. Every time I chase its another five working days.

Date of experience: 12 July 2026

GP

Graham Parker

1 review · Aberdeen

Verified

Thank you

Had a sale of mums bungalow done just before Christmas. Went above and beyond really. Held our hand through a nightmare chain and got it over the line. Cheaper than the big names by miles. Told everyone at work about them.

Date of experience: 6 July 2026

DW

Dean W

7 reviews · GB

Verified

Good service

Nice people, overvalued at first then dropped the price twice. Would have preferred honesty up front.

Date of experience: 25 June 2026

MC

Matt C

1 review · GB

Verified

Great service

Used them for a new build purchase and then again for another one. Accompanied every viewing so we did not have to. Sold in nine days for over asking. Could not believe it. Great stuff.

Date of experience: 12 June 2026

CE

C Evans

9 reviews · Croydon

Verified

Pretty good

Did the job. Fee felt high for the amount of contact we had.

Date of experience: 3 June 2026

JA

Jo Ali

1 review · GB

Verified

Very professional

Third time here now. No pressure, no upselling, just good honest service. Nice touch with the follow up call. Highly recommended.

Date of experience: 5 June 2026

BW

Barry W

6 reviews · GB

Verified

Spot on

Chased the solicitors when things went quiet, which made all the difference. Chased the solicitors when things went quiet, which made all the difference. 10/10.

Date of experience: 27 May 2026

JA

Josh Ahmed

5 reviews · GB

Verified

Perfect

Would not go anywhere else. Nice touch with the follow up call.

Date of experience: 28 May 2026

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Kelly

5 reviews · GB

Verified

Good but slow

Decent, a couple of things were missed first time round but they came back to sort it. Update: they did get back to me in the end.

Date of experience: 29 May 2026

Showing 1 to 20 of 243 reviews