TH
Tracy Hall
2 reviews · GB
Verified
Not impressed
Emailed three times and rang twice about the two bed flat. Not one reply. Gave up and went elsewhere!
Date of experience: 26 August 2026
Keys Property Management
Reviews 4,766•Average
3.6
Verified company · Claimed profile since June 2022
Reviews (4,766)
CR
Craig R
5 reviews · GB
3 photos
Never again
Sent the wrong tenancy agreement with someone elses details on it. Twice.
Date of experience: 28 August 2026
MP
Megan P
1 review · GB
Verified
Never again
Got my booking wrong, then got it wrong again when they fixed it!
Date of experience: 31 August 2026
CH
Chloe
1 review · GB
Verified
5 stars
Really pleased with Keys Property Management. You can tell they actually care. Told everyone at work about them.
Date of experience: 31 August 2026
MB
Mark B
1 review · GB
Happy enough
Took three weeks to get the deposit back but got it all in the end. Might have been unlucky.
Date of experience: 27 August 2026
JM
Jason M
1 review · GB
Verified
Helpful staff
Had a three bed semi with Keys Property Management on Friday. Exactly what I asked for, nothing more nothing less. Thanks the lettings negotiator!
Date of experience: 25 August 2026
AB
Andy Begum
1 review · GB
Verified
Fine
Good at finding tenants, less good at communication once you are in. Would probably still use them again though.
Date of experience: 31 August 2026
Reply from Keys Property Management
Thanks Andy. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
DO
Danny Owen
1 review · GB
Verified
Not impressed
Sent the wrong tenancy agreement with someone elses details on it. Twice.
Date of experience: 24 August 2026
DA
Danny
7 reviews · GB
Verified
Spot on
Local letting agency and proud to support them. Went above and beyond really. No hesitation in recommending.
Date of experience: 26 August 2026
GE
Gemma
2 reviews · GB
Verified
Really good
Top notch. Recommended.
Date of experience: 23 August 2026
BE
Ben
1 review · GB
Verified
Slow but got there
Ok. Did what I needed. Nothing special either way. Just thought people should know.
Date of experience: 23 August 2026
Reply from Keys Property Management
Hi Ben, apologies for the mix up. Thanks for letting us put it right.
PS
Pam S
5 reviews · GB
Verified
Fantastic
Booked in for a check out inspection after a bad experience elsewhere. You can tell they actually care. Fees are clear, £240 a month for full management.
Date of experience: 26 August 2026
IA
Ian
9 reviews · GB
Verified
Do not use
Booked in for Wednesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 24 August 2026
CO
Connor
7 reviews · GB
Do not use
got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 28 August 2026
SH
S Hill
1 review · GB
Good, minor niggle
Decent, staff change a lot so you keep explaining the same thing.
Date of experience: 26 August 2026
SS
Sam Singh
1 review · GB
Verified
Rude and unhelpful
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 27 August 2026
TE
Terry
1 review · GB
Verified
Poor communication
Promised a refund of £530 weeks ago. Every time I chase its another five working days.
Date of experience: 27 August 2026
Reply from Keys Property Management
Hi Terry, apologies. Your refund has now been processed and can take 3 to 5 working days to show. Sorry again for the delay.
OW
Owen
1 review · GB
Verified 2 photos
Do not use
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 27 August 2026
Reply from Keys Property Management
Hi Owen, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
TH
Tina H
7 reviews · GB
Verified 1 photo
Disappointed
Promised a refund of £160 weeks ago. Every time I chase its another five working days!
Date of experience: 25 August 2026
PW
Priya Wright
1 review · GB
Verified
Pretty good
Service was fine, price was a bit higher than expected at £160. The person I dealt with was polite at least.
Date of experience: 21 August 2026
Showing 1 to 20 of 4,766 reviews