AL
Aaron L
1 review · GB
Shocking
laptop came back with the same fault and a scratch it did not have before.
Date of experience: 9 July 2026
Kernel IT
Reviews 16•Average
3.0
Verified company · Claimed profile since January 2025
Reviews (16)
JT
Jenny Turner
1 review · GB
Verified 3 photos
Never again
Laptop came back with the same fault and a scratch it did not have before.
Date of experience: 26 May 2026
CL
Claire
4 reviews · Wrexham
Verified
Average
Good Microsoft 365 set up in the end but it took longer than promised. Would probably still use again. Would probably still use them again though.
Date of experience: 16 May 2026
Reply from Kernel IT
Hi Claire, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
AT
Ash Turner
1 review · GB
Verified
Awful
got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 24 April 2026
Reply from Kernel IT
Hi Ash, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
WB
Wayne B
1 review · GB
Verified 3 photos
Slow refund
Charged £100 to reinstall Windows. My nephew did it for free the second time.
Date of experience: 20 April 2026
Reply from Kernel IT
Hi Wayne, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
MG
Michelle Green
6 reviews · Oldham
Verified
Highly recommended
Migrated 30 mailboxes over a weekend with zero downtime. Communication was spot on the whole way through. Job done.
Date of experience: 24 March 2026
DO
Donna
1 review · Chester
Verified
Pretty good
Competent, response times are slower than the contract says!
Date of experience: 13 March 2026
DA
Darren
1 review · Liverpool
Verified
Exactly as described
Very impressed with Kernel IT.
Date of experience: 24 January 2026
JA
Jason
7 reviews · GB
Verified
Brilliant
Family have used Kernel IT for years. Sorted a ransomware scare and got us back up the same day. £1,150 for the office network, fair and no hidden extras. Really impressed!
Date of experience: 26 December 2025
LP
L Parker
5 reviews · Leeds
Verified
Average
Good backup system in the end but it took longer than promised. Would probably still use again. Update: they did get back to me in the end.
Date of experience: 29 November 2025
AM
Abi M
1 review · GB
Verified
Painless
Local IT support company and proud to support them. Migrated 30 mailboxes over a weekend with zero downtime. Answered my emails within the hour. Great stuff.
Date of experience: 2 November 2025
JE
Jenny
1 review · GB
Rude and unhelpful
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 8 October 2025
LO
Louise
1 review · GB
Verified
Good service
Mostly good. Communication could have been better in the middle bit.
Date of experience: 28 September 2025
DE
Dean
7 reviews · GB
Verified
Still waiting for refund
Emailed three times and rang twice about the office network. Not one reply. Gave up and went elsewhere.
Date of experience: 31 July 2025
KD
Kirsty D
5 reviews · GB
Verified 1 photo
Friendly and helpful
£70 for the monthly support contract, fair and no hidden extras. Recovered every photo from a dead hard drive I thought was gone. £70 for the monthly support contract, fair and no hidden extras. Recommend to anyone.
Date of experience: 1 August 2025
AB
Amy B
1 review · GB
Verified
Slow refund
Booked in for Friday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 26 March 2025
Reply from Kernel IT
Hi Amy, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.
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