DC
D Clarke
1 review · GB
Verified
Ok
Good Lanzarote all inclusive in the end but it took longer than promised. Would probably still use again. Hopefully it was a one off
Date of experience: 7 December 2025
Horizon Travel Co
Reviews 10•Poor
2.0
Verified company · Claimed profile since October 2021
Reviews (10)
PW
P Wood
1 review · GB
Not great
Paid £2,850 for the honeymoon and it was nowhere near the standard I expected.
Date of experience: 28 August 2025
DR
Donna Robinson
1 review · GB
Verified
Avoid
Flight time changed and nobody told us. Nearly missed it. Found out from the airline app.
Date of experience: 13 June 2025
Reply from Horizon Travel Co
Hi Donna, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
SP
Stuart Parker
8 reviews · GB
Verified 2 photos
Awful
Emergency line went unanswered when our hotel was overbooked at midnight.
Date of experience: 14 February 2024
GW
Gemma W
8 reviews · GB
Verified
Lovely people
Rang up on Monday morning about a Disney trip. Even sorted a small extra thing for free. Proper service.
Date of experience: 27 July 2023
LW
Lee W
9 reviews · GB
Verified
Pretty good
Fine, hotel was not quite as described. Agent did try to help.
Date of experience: 14 October 2022
Reply from Horizon Travel Co
Hi Lee, thank you for the review. We have taken your comments on board and are looking at how we can do better.
SO
Steve Owen
4 reviews · GB
Verified 3 photos
Rude and unhelpful
Booked the wrong dates and blamed us. Had the email proving what we asked for.
Date of experience: 27 July 2022
KD
Kate D
1 review · GB
Rude and unhelpful
Holiday cancelled by the operator. Refund of £1,600 took five months and dozens of calls.
Date of experience: 12 July 2022
TJ
Tracy J
1 review · GB
Verified
Do not use
Flight time changed and nobody told us. Nearly missed it. Found out from the airline app.
Date of experience: 12 July 2021
DJ
Dean J
1 review · GB
Verified
Shocking
Emailed three times and rang twice about the honeymoon. Not one reply. Gave up and went elsewhere.
Date of experience: 1 April 2021
Reply from Horizon Travel Co
Hi Dean, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
Showing 1 to 10 of 10 reviews