EO
Emma Owen
2 reviews · GB
Verified
Proper service
Friendly, professional, fair price.
Date of experience: 22 August 2026
Holt Jewellers
Reviews 396•Poor
2.0
Verified company · Claimed profile since October 2022
Reviews (396)
LR
L Roberts
5 reviews · GB
Verified
Shocking
Quoted £180 for a resize, charged double. Would not budge.
Date of experience: 20 August 2026
ZK
Zoe Kaur
4 reviews · GB
Verified 1 photo
Let down
Promised a refund of £1,650 weeks ago. Every time I chase its another five working days.
Date of experience: 13 August 2026
CO
Connor
1 review · GB
Not impressed
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 13 August 2026
TO
Tom
1 review · GB
Verified
Rude and unhelpful
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 11 August 2026
FA
Fatima
2 reviews · GB
Verified 1 photo
Waste of money
Paid £4,150 for the watch repair and it was nowhere near the standard I expected.
Date of experience: 10 August 2026
PE
Pete
3 reviews · GB
Verified
Slow refund
Stone fell out of the eternity ring within three months. Blamed us for knocking it
Date of experience: 11 August 2026
Reply from Holt Jewellers
Hi Pete, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
ZE
Zoe Edwards
1 review · Manchester
Verified
Still waiting for refund
Quoted £45 for a resize, charged double. Would not budge.
Date of experience: 26 July 2026
JK
Jade Kaur
1 review · GB
Verified 1 photo
Lovely people
Had a watch repair with Holt Jewellers on Wednesday. Fitted us in at short notice. Very happy.
Date of experience: 24 July 2026
CS
Callum Smith
1 review · GB
Verified
Ok
the owner was helpful. The rest of the process was a bit slow. Might have been unlucky.
Date of experience: 24 July 2026
LI
Lisa
1 review · GB
Verified
Shocking
Watch in for repair for four months. Every call was next week.
Date of experience: 21 July 2026
Reply from Holt Jewellers
Hi Lisa, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
JD
Jason Davies
9 reviews · GB
Verified
Below par
Ordered the ring resize with 8 weeks to the wedding. Arrived two days after with the wrong engraving.
Date of experience: 16 July 2026
Reply from Holt Jewellers
Hi Jason, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
KM
Kirsty M
1 review · GB
Verified 1 photo
Terrible service
Quoted £170 for a resize, charged double. Would not budge.
Date of experience: 16 July 2026
Reply from Holt Jewellers
Hi Kirsty, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
JB
Jade Brown
1 review · GB
Verified
Avoid
Promised a refund of £4,650 weeks ago. Every time I chase its another five working days.
Date of experience: 20 July 2026
CB
Craig Bailey
1 review · GB
Verified
Never again
Paid £30 for the earrings and it was nowhere near the standard I expected.
Date of experience: 19 July 2026
LR
Leon Roberts
1 review · GB
Verified
Still waiting for refund
Promised a refund of £100 weeks ago. Every time I chase its another five working days.
Date of experience: 8 July 2026
LE
Leon
1 review · Swansea
Verified
Never again
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 4 July 2026
AB
Aisha Baker
2 reviews · GB
Verified
Average
lovely ring, took longer than promised. Six weeks not four.
Date of experience: 26 June 2026
RC
Raj C
6 reviews · GB
Verified
Slow refund
Stone fell out of the wedding bands within three months. Blamed us for knocking it.
Date of experience: 26 June 2026
Reply from Holt Jewellers
Hi Raj, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
ST
Stacey
1 review · Rotherham
Verified
Awful
Ordered the bespoke pendant with 8 weeks to the wedding. Arrived two days after with the wrong engraving.
Date of experience: 24 June 2026
Reply from Holt Jewellers
Hi Stacey, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
Showing 1 to 20 of 396 reviews