SA
Sam
8 reviews · GB
Verified
Terrible service
Had to cancel due to a bereavement. Lost the full £350 despite their insurance promise.
Date of experience: 7 July 2026
Hillside Cottages
Reviews 32•Bad
1.7
Verified company · Claimed profile since December 2024
Reviews (32)
AS
Ash
10 reviews · GB
Verified
Good overall
Lovely cottage, WiFi was patchy which mattered for the kids. Would go back. Might have been unlucky
Date of experience: 30 June 2026
Reply from Hillside Cottages
Hi Ash, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
DD
Dean Davies
7 reviews · GB
Verified
Shocking
No response to messages about the broken boiler for two days. Cold showers in February.
Date of experience: 21 June 2026
Reply from Hillside Cottages
Hi Dean, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
RC
Rob Clarke
4 reviews · GB
Verified
Shocking
Emailed three times and rang twice about the week in a cottage. Not one reply. Gave up and went elsewhere.
Date of experience: 16 June 2026
Reply from Hillside Cottages
Hi Rob, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
OP
Owen Price
4 reviews · GB
Verified 2 photos
Let down
Damp smell, mould in the shower, and the heating barely worked. Cut the week short.
Date of experience: 23 May 2026
MR
Mark R
1 review · GB
Verified
Shocking
Had to cancel due to a bereavement. Lost the full £540 despite their insurance promise.
Date of experience: 21 April 2026
AS
Ash
8 reviews · GB
Verified
Shocking
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 10 April 2026
Reply from Hillside Cottages
Hi Ash, apologies for getting this wrong. We have put a check in place so it does not happen again and would like to make it up to you.
AT
Aisha T
4 reviews · GB
Verified
Terrible service
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 31 March 2026
AJ
Amy Johnson
1 review · GB
Verified
Hit and miss
Beautiful location, kitchen was poorly equipped. Two pans for six people. Hopefully it was a one off.
Date of experience: 3 March 2026
SM
Sarah M
1 review · GB
Verified 3 photos
Awful
Damp smell, mould in the shower, and the heating barely worked. Cut the week short.
Date of experience: 5 February 2026
Reply from Hillside Cottages
Hi Sarah, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
KP
Kirsty P
4 reviews · GB
Verified
Avoid
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 10 January 2026
TG
T Green
2 reviews · GB
Verified
Shocking
Damp smell, mould in the shower, and the heating barely worked. Cut the week short.
Date of experience: 22 December 2025
BT
Barry Turner
3 reviews · GB
Verified
Do not use
No response to messages about the broken boiler for two days. Cold showers in February.
Date of experience: 16 December 2025
AW
Aaron Wood
1 review · GB
Verified
Let down
Promised a refund of £2,550 weeks ago. Every time I chase its another five working days.
Date of experience: 13 December 2025
Reply from Hillside Cottages
Hi Aaron, apologies. Your refund has now been processed and can take 3 to 5 working days to show. Sorry again for the delay.
JU
Julie
3 reviews · Edinburgh
Verified
Average
Mostly good. Communication could have been better in the middle bit. Might have been unlucky.
Date of experience: 14 November 2025
DW
Donna White
7 reviews · GB
Verified
Awful
Promised a refund of £1,500 weeks ago. Every time I chase its another five working days.
Date of experience: 20 November 2025
Reply from Hillside Cottages
Hi Donna, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
KK
Kevin Khan
10 reviews · Nottingham
Verified
Shocking
Damp smell, mould in the shower, and the heating barely worked. Cut the week short.
Date of experience: 13 November 2025
MG
Megan Green
8 reviews · GB
Verified
Still waiting for refund
Promised a refund of £330 weeks ago. Every time I chase its another five working days!
Date of experience: 1 November 2025
JC
Julie Cox
1 review · GB
Verified
Below par
Nobody answers the phone. Left messages, no call back. Terrible for a holiday let company.
Date of experience: 24 October 2025
GB
Graham Brown
1 review · GB
Verified
Do not use
No response to messages about the broken boiler for two days. Cold showers in February.
Date of experience: 23 October 2025
Showing 1 to 20 of 32 reviews