VK
Vicky Kaur
1 review · GB
Verified
Below par
Returned a school uniform a month ago. Tracking shows delivered. No refund, no reply to emails.
Date of experience: 6 August 2026
Heron Apparel
Reviews 39•Bad
1.7
Verified company · Claimed profile since May 2024
Reviews (39)
FA
Fatima
3 reviews · GB
Verified
Wouldnt rush back
Returned a winter coat a month ago. Tracking shows delivered. No refund, no reply to emails.
Date of experience: 18 July 2026
LB
Louise Begum
1 review · GB
Verified
Never again
winter coat fell apart after two washes. For £260 that is not acceptable.
Date of experience: 17 July 2026
Reply from Heron Apparel
Hi Louise, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
MA
Maureen
1 review · GB
Verified
Shocking
No reply to three emails about where my order is. Phone number just rings out.
Date of experience: 10 July 2026
Reply from Heron Apparel
Hi Maureen, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
SM
Sophie Morgan
3 reviews · GB
Verified
Not great
No reply to three emails about where my order is. Phone number just rings out.
Date of experience: 13 June 2026
Reply from Heron Apparel
Hi Sophie, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
OH
Owen H
1 review · GB
Verified
Waste of money
Sent the wrong size twice. Gave up and asked for a refund, still waiting.
Date of experience: 4 June 2026
HW
Helen White
1 review · GB
Verified
Rude and unhelpful
Ordered for a wedding with two weeks to spare. Arrived the day after the wedding.
Date of experience: 23 May 2026
AD
Adam
6 reviews · GB
Verified 1 photo
Never again
Nobody answers the phone. Left messages, no call back. Terrible for a clothing retailer.
Date of experience: 10 April 2026
GA
Gary
1 review · Derby
Verified
Do not use
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 5 April 2026
DE
D Edwards
5 reviews · GB
Verified
Avoid
No reply to three emails about where my order is. Phone number just rings out.
Date of experience: 1 March 2026
GE
Gemma
1 review · GB
Verified
Awful
Emailed three times and rang twice about the pair of jeans. Not one reply. Gave up and went elsewhere.
Date of experience: 20 February 2026
AC
Aisha C
1 review · GB
Verified
Waste of money
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 3 February 2026
DB
Donna B
3 reviews · GB
Verified
Rude and unhelpful
No reply to three emails about where my order is. Phone number just rings out.
Date of experience: 26 January 2026
OW
Owen
1 review · GB
Verified
Avoid
no reply to three emails about where my order is. Phone number just rings out.
Date of experience: 25 January 2026
JU
Julie
2 reviews · GB
Verified
Rude and unhelpful
No reply to three emails about where my order is. Phone number just rings out.
Date of experience: 6 January 2026
AC
Andy Cox
7 reviews · GB
Verified
Waste of money
quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 10 December 2025
Reply from Heron Apparel
Hi Andy, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
LU
Lucy
6 reviews · GB
Verified
Mostly great
lovely waxed jacket but delivery took over a week. Worth it in the end. Would probably still use them again though.
Date of experience: 2 December 2025
SJ
Sam Jackson
8 reviews · GB
Verified
Awful
chinos fell apart after two washes. For £100 that is not acceptable.
Date of experience: 1 December 2025
IA
Ian
1 review · Oxford
Verified
Cheers
Very good service and a decent price. Recommended!
Date of experience: 3 December 2025
AJ
Ash J
1 review · GB
Verified
Avoid
Returned a wedding outfit a month ago. Tracking shows delivered. No refund, no reply to emails.
Date of experience: 8 November 2025
Showing 1 to 20 of 39 reviews