DE
Debbie
1 review · Slough
Verified
5 stars
Cannot fault Hayes's Pet Store.
Date of experience: 2 September 2026
Hayes's Pet Store
Reviews 8,297•Excellent
4.3
Verified company · Claimed profile since March 2025
Reviews (8,297)
OS
Owen Smith
6 reviews · GB
Verified
Awful
Nobody answers the phone. Left messages, no call back. Terrible for a pet supplies shop
Date of experience: 30 August 2026
Reply from Hayes's Pet Store
Hi Owen, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
GJ
Gary Jackson
1 review · Ipswich
Verified
Would recommend
Cant fault them. Dog is allowed in and gets a treat every time. Will be back.
Date of experience: 30 August 2026
WP
Wayne Phillips
1 review · Birmingham
Verified
Thank you
Ordered online Friday, delivered Thursday. They rang the next day to check everything was ok. Quick, tidy and polite. Even sorted a small extra thing for free. Really impressed.
Date of experience: 28 August 2026
GJ
Graham J
1 review · GB
Verified
Could be better
Ok. Did what I needed. Nothing special either way. Might have been unlucky.
Date of experience: 31 August 2026
Reply from Hayes's Pet Store
Hi Graham, thank you for the review. We have taken your comments on board and are looking at how we can do better.
ST
Sophie Thompson
9 reviews · GB
Verified
Friendly and helpful
Been meaning to write this for a while. Swapped a flea treatment the puppy had outgrown, no fuss.
Date of experience: 31 August 2026
VL
Vicky Lewis
1 review · GB
Verified
Would use again
Nice staff, stock of our food is unreliable.
Date of experience: 30 August 2026
MA
Martin
1 review · GB
Verified 1 photo
Very professional
Third time here now. Swapped a harness the puppy had outgrown, no fuss. Been telling everyone about them. Highly recommended
Date of experience: 31 August 2026
TC
Tina Clarke
1 review · GB
Superb
really pleased with Hayes's Pet Store. Wouldnt go anywhere else now.
Date of experience: 2 September 2026
LO
Louise
2 reviews · GB
Verified
Great value
Needed a harness sorting quickly. Everything was explained properly without any jargon. Cheaper than the big chain down the road for the same harness. 5 stars from me.
Date of experience: 1 September 2026
AR
Ash R
6 reviews · GB
Verified
Highly recommended
Family have used Hayes's Pet Store for years. Made a stressful thing easy. Nothing was too much trouble. Thanks the staff!
Date of experience: 1 September 2026
PC
Pete C
7 reviews · GB
Verified
Top marks
Cheaper than the big chain down the road for the same harness. Even my dad was impressed and he is never impressed. Recommend to anyone.
Date of experience: 26 August 2026
LW
Laura Wright
1 review · Northampton
Verified
Good, minor niggle
Good shop, some prices have crept up. £10 for a raw dog food subscription now. The person I dealt with was polite at least.
Date of experience: 30 August 2026
AG
Andy Griffiths
1 review · GB
Verified
Perfect
Popped in on the off chance on Tuesday. Nothing was too much trouble. Top company.
Date of experience: 1 September 2026
CA
Carl
2 reviews · Derby
Verified
Cheers
Really pleased with the raw dog food subscription.
Date of experience: 30 August 2026
TE
Terry
3 reviews · GB
Verified
Average
Decent, a couple of things were missed first time round but they came back to sort it. Might have been unlucky.
Date of experience: 27 August 2026
Reply from Hayes's Pet Store
Hi Terry, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
HE
Helen
2 reviews · GB
Verified
No fuss
Just wanted to say thank you. Fitted us in at short notice. Dog is allowed in and gets a treat every time. Nice touch with the follow up call. Sorted.
Date of experience: 26 August 2026
JW
Jo Wood
1 review · GB
Verified
Top company
Cant fault them. Dog is allowed in and gets a treat every time. Made a stressful thing easy. Will be back.
Date of experience: 25 August 2026
KE
Kevin
10 reviews · Bristol
Verified
Top marks
Loyalty card means every tenth bag is free. Nothing was too much trouble. Highly recommended.
Date of experience: 27 August 2026
PJ
Priya J
1 review · GB
Verified
Great service
just wanted to say thank you. Cheaper than the big chain down the road for the same rabbit hutch.
Date of experience: 25 August 2026
Showing 1 to 20 of 8,297 reviews