Verified company · Claimed profile since September 2023
Bethan
9 reviews · GB
Compared a few places before going with Hartley's Pet Store. Swapped a cat tree the puppy had outgrown, no fuss. the lad who carried the bag out was friendly and knew exactly what they were doing.
Date of experience: 1 September 2026
Priya
4 reviews · GB
Swapped a dog bed the puppy had outgrown, no fuss. Loyalty card means every tenth bag is free. Faultless.
Date of experience: 26 August 2026
Tom Johnson
8 reviews · GB
No complaints at all!
Date of experience: 27 August 2026
Sophie T
9 reviews · GB
Bought a flea treatment and it broke within a week. Told to contact the manufacturer.
Date of experience: 30 August 2026
Reply from Hartley's Pet Store
Hi Sophie, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
Maureen
3 reviews · GB
local pet supplies shop and proud to support them. Ordered online Tuesday, delivered Tuesday. Even the kids were made welcome. Excellent, thank you.
Date of experience: 30 August 2026
Lisa Smith
1 review · GB
Reliable and honest, rare these days.
Date of experience: 23 August 2026
Darren F
1 review · Belfast
Quick review because they deserve it. Ordered online Thursday, delivered Tuesday. Even the kids were made welcome. Would have paid more to be honest.
Date of experience: 27 August 2026
Mo Phillips
1 review · GB
Had a puppy starter kit with Hartley's Pet Store on Saturday. Exactly what I asked for, nothing more nothing less. Carried the 15kg bag to the car for me. Recommend to anyone.
Date of experience: 18 August 2026
Sarah Wood
1 review · GB
Cheaper than the big chain down the road for the same cat tree. Price was £10 which was less than I had been quoted elsewhere. Swapped a cat tree the puppy had outgrown, no fuss. 10/10.
Date of experience: 15 August 2026
Pam Robinson
1 review · GB
Quick and easy, thanks.
Date of experience: 14 August 2026
Megan A
7 reviews · Chester
Loyalty card means every tenth bag is free. Made a stressful thing easy. Very happy.
Date of experience: 13 August 2026
Leon
1 review · GB
Good comms, quick, sorted. Thanks. Text to confirm the day before.
Date of experience: 8 August 2026
Carl
7 reviews · GB
Recommended by a friend and glad I listened. Staff know their stuff, sorted our fussy dog with a food that works. Cheaper than the big chain down the road for the same dog bed. 5 stars from me.
Date of experience: 7 August 2026
Reply from Hartley's Pet Store
Cheers Carl! Lovely to hear. Thanks for choosing us.
Amy P
6 reviews · GB
quick review because they deserve it. Communication was spot on the whole way through. Quick, tidy and polite.
Date of experience: 26 July 2026
Craig J
3 reviews · GB
the staff was helpful. The rest of the process was a bit slow. Hopefully it was a one off
Date of experience: 26 July 2026
Reply from Hartley's Pet Store
Hi Craig, apologies for the mix up. Thanks for letting us put it right.
N Wood
3 reviews · Exeter
Popped in on the off chance on Tuesday. Carried the 15kg bag to the car for me. Carried the 15kg bag to the car for me. 5 stars from me.
Date of experience: 23 July 2026
Adam
1 review · GB
Went for a dog bed and came away really happy. No pressure, no upselling, just good honest service. Loyalty card means every tenth bag is free. Cheers.
Date of experience: 12 July 2026
Megan Robinson
10 reviews · GB
Emailed three times and rang twice about the aquarium set up. Not one reply. Gave up and went elsewhere.
Date of experience: 14 July 2026
Reply from Hartley's Pet Store
Hi Megan, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
Aaron Harris
1 review · Coventry
Rang up on Friday morning about a dog bed. Price was £220 which was less than I had been quoted elsewhere. Job done!
Date of experience: 7 July 2026
Jenny Ahmed
1 review · GB
Top service. Staff know their stuff, sorted our fussy dog with a food that works. Been telling everyone about them. Would use again.
Date of experience: 11 July 2026
Showing 1 to 20 of 226 reviews