TJ
Tom Johnson
8 reviews · GB
Verified
Superb
No complaints at all!
Date of experience: 27 August 2026
Hartley's Pet Store
Reviews 226•Excellent
4.8
Verified company · Claimed profile since September 2023
Reviews (226)
PR
Priya
4 reviews · GB
Verified
First class
Swapped a dog bed the puppy had outgrown, no fuss. Loyalty card means every tenth bag is free. Faultless.
Date of experience: 26 August 2026
BE
Bethan
9 reviews · GB
Verified
Friendly and helpful
Compared a few places before going with Hartley's Pet Store. Swapped a cat tree the puppy had outgrown, no fuss. the lad who carried the bag out was friendly and knew exactly what they were doing.
Date of experience: 1 September 2026
ST
Sophie T
9 reviews · GB
Verified
Wouldnt rush back
Bought a flea treatment and it broke within a week. Told to contact the manufacturer.
Date of experience: 30 August 2026
Reply from Hartley's Pet Store
Hi Sophie, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
LS
Lisa Smith
1 review · GB
Verified
Exactly as described
Reliable and honest, rare these days.
Date of experience: 23 August 2026
MA
Maureen
3 reviews · GB
Verified
First class
local pet supplies shop and proud to support them. Ordered online Tuesday, delivered Tuesday. Even the kids were made welcome. Excellent, thank you.
Date of experience: 30 August 2026
DF
Darren F
1 review · Belfast
Verified
Brilliant
Quick review because they deserve it. Ordered online Thursday, delivered Tuesday. Even the kids were made welcome. Would have paid more to be honest.
Date of experience: 27 August 2026
MP
Mo Phillips
1 review · GB
Verified
Brilliant service
Had a puppy starter kit with Hartley's Pet Store on Saturday. Exactly what I asked for, nothing more nothing less. Carried the 15kg bag to the car for me. Recommend to anyone.
Date of experience: 18 August 2026
PR
Pam Robinson
1 review · GB
Verified
Top company
Quick and easy, thanks.
Date of experience: 14 August 2026
SW
Sarah Wood
1 review · GB
Verified
Lovely people
Cheaper than the big chain down the road for the same cat tree. Price was £10 which was less than I had been quoted elsewhere. Swapped a cat tree the puppy had outgrown, no fuss. 10/10.
Date of experience: 15 August 2026
MA
Megan A
7 reviews · Chester
Verified
Painless
Loyalty card means every tenth bag is free. Made a stressful thing easy. Very happy.
Date of experience: 13 August 2026
LE
Leon
1 review · GB
Verified
Will use again
Good comms, quick, sorted. Thanks. Text to confirm the day before.
Date of experience: 8 August 2026
CA
Carl
7 reviews · GB
Would recommend
Recommended by a friend and glad I listened. Staff know their stuff, sorted our fussy dog with a food that works. Cheaper than the big chain down the road for the same dog bed. 5 stars from me.
Date of experience: 7 August 2026
Reply from Hartley's Pet Store
Cheers Carl! Lovely to hear. Thanks for choosing us.
AP
Amy P
6 reviews · GB
Verified
Will use again
quick review because they deserve it. Communication was spot on the whole way through. Quick, tidy and polite.
Date of experience: 26 July 2026
CJ
Craig J
3 reviews · GB
Verified
Ok overall
the staff was helpful. The rest of the process was a bit slow. Hopefully it was a one off
Date of experience: 26 July 2026
Reply from Hartley's Pet Store
Hi Craig, apologies for the mix up. Thanks for letting us put it right.
NW
N Wood
3 reviews · Exeter
Verified
Superb
Popped in on the off chance on Tuesday. Carried the 15kg bag to the car for me. Carried the 15kg bag to the car for me. 5 stars from me.
Date of experience: 23 July 2026
AD
Adam
1 review · GB
Verified
Fantastic
Went for a dog bed and came away really happy. No pressure, no upselling, just good honest service. Loyalty card means every tenth bag is free. Cheers.
Date of experience: 12 July 2026
MR
Megan Robinson
10 reviews · GB
Verified
Below par
Emailed three times and rang twice about the aquarium set up. Not one reply. Gave up and went elsewhere.
Date of experience: 14 July 2026
Reply from Hartley's Pet Store
Hi Megan, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
AH
Aaron Harris
1 review · Coventry
Verified
Faultless
Rang up on Friday morning about a dog bed. Price was £220 which was less than I had been quoted elsewhere. Job done!
Date of experience: 7 July 2026
JA
Jenny Ahmed
1 review · GB
Verified 3 photos
Perfect
Top service. Staff know their stuff, sorted our fussy dog with a food that works. Been telling everyone about them. Would use again.
Date of experience: 11 July 2026
Showing 1 to 20 of 226 reviews