Verified company · Claimed profile since January 2022
Ken G
8 reviews · GB
Used Hale's Pet Store for a bag of kibble last month. Answered my emails within the hour. You can tell they actually care. Proper old fashioned service. Great stuff.
Date of experience: 20 August 2026
Julie
1 review · GB
happy customer here.
Date of experience: 26 July 2026
Owen
1 review · GB
Carried the 15kg bag to the car for me. Cheaper than the big chain down the road for the same raw dog food subscription. Even my dad was impressed and he is never impressed. Brilliant service.
Date of experience: 16 July 2026
Holly Griffiths
6 reviews · GB
Used them for a dog bed and then again for another one. Swapped a dog bed the puppy had outgrown, no fuss. Went above and beyond really. Will be back.
Date of experience: 9 July 2026
Donna Bell
1 review · GB
Very good service and a decent price. Recommended.
Date of experience: 2 July 2026
Pete Khan
3 reviews · GB
Used Hale's Pet Store twice now and both times spot on. Proper old fashioned service.
Date of experience: 26 June 2026
Matt
1 review · GB
Wasnt expecting much for £330 but wow. Communication was spot on the whole way through. Thanks the lad who carried the bag out!
Date of experience: 22 June 2026
Reply from Hale's Pet Store
Thank you for the kind words Matt. Recommendations like this mean a lot to a small pet supplies shop.
Vicky Dixon
5 reviews · GB
Loyalty card means every tenth bag is free. Even the kids were made welcome. Everything was explained properly without any jargon.
Date of experience: 26 June 2026
Imran Wood
3 reviews · Carlisle
Booked in for Saturday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 22 June 2026
Reply from Hale's Pet Store
Hi Imran, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.
Louise Carter
1 review · GB
Returned an unopened puppy starter kit with the receipt and got offered store credit only
Date of experience: 10 June 2026
Reply from Hale's Pet Store
Hi Louise, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
Jan Jones
1 review · GB
Popped in on the off chance on Wednesday. Swapped a puppy starter kit the puppy had outgrown, no fuss. Faultless.
Date of experience: 28 May 2026
Liam
1 review · GB
Popped in on the off chance on Thursday. Job done!
Date of experience: 22 May 2026
Andy A
8 reviews · GB
First time using Hale's Pet Store, found them on google. Exactly what I asked for, nothing more nothing less. Highly recommended.
Date of experience: 27 April 2026
Darren C
6 reviews · GB
Right, so I needed a raw dog food subscription. the lad who carried the bag out was friendly and knew exactly what they were doing. Highly recommended.
Date of experience: 13 April 2026
Mark Singh
1 review · GB
top service. Answered my emails within the hour. Swapped a aquarium set up the puppy had outgrown, no fuss. Top company.
Date of experience: 4 April 2026
Lucy J
1 review · GB
Wasnt expecting much for £15 but wow. Staff know their stuff, sorted our fussy dog with a food that works. Brilliant service.
Date of experience: 9 April 2026
Reply from Hale's Pet Store
Thanks Lucy, that has made our day.
Matt Ali
10 reviews · GB
Needed a dog bed sorting quickly. Dog is allowed in and gets a treat every time. Cant recommend them enough.
Date of experience: 16 March 2026
S Cooper
1 review · GB
rang up on Saturday morning about a cat tree. Cheaper than the big chain down the road for the same cat tree. Went above and beyond really. Nice touch with the follow up call. 10/10.
Date of experience: 21 January 2026
Leon
3 reviews · Manchester
Ordered online Thursday, delivered Thursday. Loyalty card means every tenth bag is free. Told everyone at work about them.
Date of experience: 22 January 2026
Reply from Hale's Pet Store
Cheers Leon! Lovely to hear. Thanks for choosing us.
Kirsty Ward
1 review · GB
Would not go anywhere else.
Date of experience: 15 January 2026
Showing 1 to 20 of 135 reviews