PA
Pam
1 review · GB
Verified
Quick and easy
Used Hale & Marshall Opticians for a contact lens check last month. They rang the next day to check everything was ok. Wouldnt go anywhere else now!
Date of experience: 29 August 2026
Hale & Marshall Opticians
Reviews 7,730•Excellent
4.7
Verified company · Claimed profile since June 2025
Reviews (7,730)
MI
Michelle
1 review · Coventry
Verified
Highly recommended
Wasnt expecting much for £160 but wow. Kids loved it, made it fun for them. No pressure, no upselling, just good honest service. Proper service.
Date of experience: 2 September 2026
JA
Jason
1 review · GB
Verified
Good but slow
Not bad, not great. Middle of the road. The person I dealt with was polite at least.
Date of experience: 28 August 2026
PL
Paul Lewis
1 review · Durham
Verified
First class
Kids loved it, made it fun for them. Kids loved it, made it fun for them. Thanks again
Date of experience: 31 August 2026
DA
Danny
7 reviews · GB
Verified
Superb
Popped in on the off chance on Thursday. Paid £540 for prescription sunglasses, cheaper than the chains. Great stuff.
Date of experience: 30 August 2026
AA
Alan Ahmed
1 review · GB
Verified
Top marks
Compared a few places before going with Hale & Marshall Opticians. Kids loved it, made it fun for them. Communication was spot on the whole way through. Proper service.
Date of experience: 2 September 2026
AI
Aisha
3 reviews · GB
Verified
Excellent
Very good service and a decent price. Recommended.
Date of experience: 2 September 2026
LI
Liam
3 reviews · GB
Verified
Faultless
Very good service and a decent price. Recommended.
Date of experience: 25 August 2026
BR
Becky R
1 review · GB
Verified
Good, minor niggle
Service was fine, price was a bit higher than expected at £370. Would probably still use them again though.
Date of experience: 2 September 2026
Reply from Hale & Marshall Opticians
Hi Becky, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
AP
Amy Phillips
1 review · GB
Verified
Spot on
Brilliant, thank you. Cheaper than the big names by miles.
Date of experience: 2 September 2026
ST
Stuart
1 review · GB
Verified
Great value
Very impressed with Hale & Marshall Opticians. Even my dad was impressed and he is never impressed.
Date of experience: 26 August 2026
SS
Stacey Singh
1 review · GB
Verified
Still waiting for refund
Nobody answers the phone. Left messages, no call back. Terrible for a opticians.
Date of experience: 31 August 2026
Reply from Hale & Marshall Opticians
Hi Stacey, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
JE
Jenny
1 review · GB
Verified
Poor communication
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 28 August 2026
IA
Ian
7 reviews · GB
Verified 1 photo
Cheers
Most thorough reading glasses I have had, picked up something the high street chain missed. Even the kids were made welcome. the optometrist spent ages helping me choose frames that actually suit me. Text to confirm the day before. Brilliant service.
Date of experience: 25 August 2026
RY
Ryan
9 reviews · GB
Verified
Exactly as described
Really pleased with Hale & Marshall Opticians. Communication was spot on the whole way through. Quick, tidy and polite. Never felt rushed. Proper service.
Date of experience: 27 August 2026
BE
Bethan
1 review · GB
Verified
No fuss
£60 well spent.
Date of experience: 27 August 2026
SA
Sarah
7 reviews · GB
Verified
Fantastic
No complaints at all.
Date of experience: 1 September 2026
TR
Tina Richardson
6 reviews · GB
Verified
Superb
Sorted, cheers. Even sorted a small extra thing for free
Date of experience: 31 August 2026
AB
Abi
8 reviews · GB
Verified
Excellent
Rang up on Friday morning about a prescription sunglasses. Price was £160 which was less than I had been quoted elsewhere. Thanks again
Date of experience: 29 August 2026
Reply from Hale & Marshall Opticians
Thanks Abi, really appreciate you taking the time to leave this. Glad we could help with the prescription sunglasses.
SD
Stuart Dixon
3 reviews · GB
Verified
Really pleased
Fixed my old frames for free while I waited. the dispensing optician spent ages helping me choose frames that actually suit me. Exactly what I asked for, nothing more nothing less.
Date of experience: 28 August 2026
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