KE
Ken
2 reviews · GB
Verified 3 photos
Rude and unhelpful
Booked in for Thursday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 25 August 2026
Gilt Jewellery
Reviews 41•Bad
1.5
Verified company · Claimed profile since June 2025
Reviews (41)
SW
S Williams
1 review · GB
Verified
Never again
Quoted £95 for a resize, charged double. Would not budge.
Date of experience: 6 August 2026
Reply from Gilt Jewellery
Hi S, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
KC
Karen Cooper
3 reviews · GB
Verified
Wouldnt rush back
Booked in for Monday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted
Date of experience: 30 July 2026
AH
A Harris
6 reviews · GB
Verified
Not bad
Service was fine, price was a bit higher than expected at £55. Just thought people should know
Date of experience: 31 July 2026
PJ
Pete Jackson
1 review · GB
Shocking
Promised a refund of £1,050 weeks ago. Every time I chase its another five working days.
Date of experience: 2 August 2026
DM
Dean Marshall
1 review · GB
Verified
Rude and unhelpful
emailed three times and rang twice about the wedding bands. Not one reply. Gave up and went elsewhere.
Date of experience: 30 July 2026
LR
Lisa R
1 review · GB
Verified
Avoid
Stone fell out of the engagement ring within three months. Blamed us for knocking it.
Date of experience: 17 July 2026
GA
Gary
1 review · Peterborough
Verified
Good overall
Nice shop, repair was fine but £4,400 for a battery is steep.
Date of experience: 24 June 2026
JO
Jenny O
4 reviews · GB
Verified
Awful
Emailed three times and rang twice about the earrings. Not one reply. Gave up and went elsewhere.
Date of experience: 21 June 2026
DA
Danny
3 reviews · GB
Verified
Never again
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 12 June 2026
Reply from Gilt Jewellery
Hi Danny, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
AD
Adam
7 reviews · GB
Verified
Rude and unhelpful
Ordered the bespoke pendant with 8 weeks to the wedding. Arrived two days after with the wrong engraving.
Date of experience: 17 May 2026
WA
Wayne
10 reviews · Leeds
Verified
Waste of money
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 12 May 2026
Reply from Gilt Jewellery
Hi Wayne, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
JB
Jade Bell
3 reviews · GB
Verified
Not impressed
Booked in for Thursday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 4 April 2026
Reply from Gilt Jewellery
Hi Jade, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
LJ
Louise Jones
1 review · GB
Verified
Avoid
Watch in for repair for four months. Every call was next week.
Date of experience: 1 April 2026
HC
Hannah C
4 reviews · GB
Verified
Awful
Nobody answers the phone. Left messages, no call back. Terrible for a jewellers.
Date of experience: 2 April 2026
Reply from Gilt Jewellery
Hi Hannah, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
JA
Jan
1 review · GB
Verified
Rude and unhelpful
Watch in for repair for four months. Every call was next week.
Date of experience: 18 March 2026
Reply from Gilt Jewellery
Hi Jan, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
LP
Laura Phillips
10 reviews · GB
Shocking
Quoted £190 for a resize, charged double. Would not budge.
Date of experience: 17 February 2026
CH
Chloe Hall
1 review · GB
Verified
Shocking
Ordered the engagement ring with 8 weeks to the wedding. Arrived two days after with the wrong engraving.
Date of experience: 20 February 2026
Reply from Gilt Jewellery
Hi Chloe, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.
BM
Becky Moore
1 review · GB
Verified
Average
Lovely ring, took longer than promised. Six weeks not four. Might have been unlucky.
Date of experience: 19 January 2026
RO
Rob
1 review · GB
Verified
Still waiting for refund
Watch in for repair for four months. Every call was next week!
Date of experience: 9 January 2026
Showing 1 to 20 of 41 reviews