MC
M Cooper
4 reviews · GB
Still waiting for refund
Cancelled within the cooling off period. Still fighting for the refund six weeks later.
Date of experience: 13 August 2026
Elm Home
Reviews 12•Bad
1.8
Verified company · Claimed profile since January 2022
Reviews (12)
KR
Kirsty Richardson
1 review · GB
Verified
Do not use
cancelled within the cooling off period. Still fighting for the refund six weeks later.
Date of experience: 11 July 2026
Reply from Elm Home
Hi Kirsty, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
KE
Kelly
1 review · Luton
Verified 3 photos
Do not use
Cancelled within the cooling off period. Still fighting for the refund six weeks later.
Date of experience: 9 January 2026
LE
Lee
1 review · GB
Verified
Really pleased
Quick and easy, thanks.
Date of experience: 7 October 2025
Reply from Elm Home
Thank you for the kind words Lee. Recommendations like this mean a lot to a small furniture retailer.
SW
Stuart Ward
5 reviews · GB
Verified
Rude and unhelpful
Ordered a sideboard in Saturdays with a 6 week lead time. It is now 14 weeks. Every call is another two weeks.
Date of experience: 27 September 2025
SJ
Shannon J
1 review · Birmingham
Verified
Rude and unhelpful
Delivered the wrong colour and then wanted a restocking fee to swap it.
Date of experience: 28 July 2025
ZP
Zoe Parker
1 review · GB
Verified
Took a while
Ok. Did what I needed. Nothing special either way. Would probably still use them again though.
Date of experience: 14 July 2025
MP
M Parker
1 review · GB
Verified 1 photo
Never again
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 22 June 2025
Reply from Elm Home
Hi M, apologies for getting this wrong. We have put a check in place so it does not happen again and would like to make it up to you.
CC
Claire Cox
9 reviews · GB
Verified
Do not use
ordered a king size bed in Fridays with a 6 week lead time. It is now 14 weeks. Every call is another two weeks.
Date of experience: 5 October 2024
Reply from Elm Home
Hi Claire, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
BA
Barry
10 reviews · GB
Verified 3 photos
Waste of money
Delivered the wrong colour and then wanted a restocking fee to swap it.
Date of experience: 2 June 2024
ZA
Zoe Ali
1 review · GB
Verified
Below par
Cancelled within the cooling off period. Still fighting for the refund six weeks later.
Date of experience: 15 March 2024
BB
Bethan Brown
1 review · GB
Decent
good quality. Delivery guys were a bit rough with the door frame.
Date of experience: 7 April 2022
Showing 1 to 12 of 12 reviews