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Paul M
1 review · GB
Verified
Waste of money
Paid £440 for the spin class and it was nowhere near the standard I expected.
Date of experience: 30 August 2026
Core Fitness
Reviews 275•Bad
1.9
Verified company · Claimed profile since October 2025
Reviews (275)
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Zoe D
1 review · GB
Verified
Lovely people
Recommended by a friend and glad I listened. No pressure, no upselling, just good honest service. Exactly what I asked for, nothing more nothing less. Cant recommend them enough.
Date of experience: 26 August 2026
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Debbie
6 reviews · GB
Verified
Fine
Mostly good. Communication could have been better in the middle bit.
Date of experience: 28 August 2026
Reply from Core Fitness
Hi Debbie, thank you for the review. We have taken your comments on board and are looking at how we can do better.
JM
Jo Marshall
3 reviews · GB
Verified
Never again
Booked in for Thursday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 23 August 2026
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Steve
1 review · GB
Verified
Slow refund
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 21 August 2026
CH
Chris Hill
1 review · Basingstoke
Verified
Ok in the end
Good gym, gets rammed after work. Mornings are fine. Update: they did get back to me in the end.
Date of experience: 25 August 2026
Reply from Core Fitness
Thanks Chris. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
PC
Pam C
1 review · GB
Verified
Took a while
Good gym, gets rammed after work. Mornings are fine. Might have been unlucky.
Date of experience: 20 August 2026
PA
Paul
8 reviews · GB
Mixed experience
Mostly good. Communication could have been better in the middle bit. Just thought people should know.
Date of experience: 20 August 2026
Reply from Core Fitness
Thanks Paul. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
AS
Andy S
1 review · GB
Verified
Still waiting for refund
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 17 August 2026
Reply from Core Fitness
Hi Andy, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
MT
Megan T
1 review · GB
Verified
Excellent
Booked in for a boxing class after a bad experience elsewhere. Never have to wait for a squat rack, even at 6pm. Will be back.
Date of experience: 17 August 2026
HW
Hannah Williams
1 review · GB
Verified
Still waiting for refund
Fees went up £100 a month with a text the day before. No option to leave without a fee
Date of experience: 14 August 2026
Reply from Core Fitness
Hi Hannah, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
MS
Martin Smith
1 review · GB
Verified
Never again
whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 12 August 2026
Reply from Core Fitness
Hi Martin, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
CG
Connor Griffiths
1 review · GB
Verified 3 photos
Wouldnt rush back
Fees went up £95 a month with a text the day before. No option to leave without a fee.
Date of experience: 9 August 2026
Reply from Core Fitness
Hi Connor, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
MA
Matt
1 review · GB
Verified
Good but slow
Not bad, not great. Middle of the road. The person I dealt with was polite at least.
Date of experience: 13 August 2026
JP
Jo Patel
1 review · GB
Verified
Avoid
Half the treadmills broken for two months. Showers cold. Not worth the fee
Date of experience: 6 August 2026
Reply from Core Fitness
Hi Jo, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
AH
Amy Hughes
10 reviews · GB
Verified
Rude and unhelpful
Half the treadmills broken for two months. Showers cold. Not worth the fee.
Date of experience: 4 August 2026
JO
Josh
1 review · GB
Verified
Pretty good
Decent kit, changing rooms need a refresh.
Date of experience: 2 August 2026
Reply from Core Fitness
Thanks Josh. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
IK
I Kaur
1 review · GB
Verified 2 photos
Do not use
got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 4 August 2026
Reply from Core Fitness
Hi I, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
RO
Rachel Owen
8 reviews · GB
Verified
Not impressed
Nobody answers the phone. Left messages, no call back. Terrible for a gym.
Date of experience: 5 August 2026
Reply from Core Fitness
Hi Rachel, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
AW
Amy W
8 reviews · GB
Verified
Awful
Promised a refund of £100 weeks ago. Every time I chase its another five working days.
Date of experience: 5 August 2026
Reply from Core Fitness
Hi Amy, apologies. Your refund has now been processed and can take 3 to 5 working days to show. Sorry again for the delay.
Showing 1 to 20 of 275 reviews