Verified company · Claimed profile since September 2022
Nicola Taylor
1 review · GB
honest review, nobody asked me to write this. Same person every time I ring, no call centre. Documents emailed within ten minutes. Thanks again.
Date of experience: 31 August 2026
Reply from Compass Insurance
Thank you for the kind words Nicola. Recommendations like this mean a lot to a small insurance broker.
Ian
1 review · GB
the claims team rang me before renewal instead of just auto renewing at a higher price. Exactly what I asked for, nothing more nothing less. Told everyone at work about them.
Date of experience: 26 August 2026
Michelle Robinson
1 review · Milton Keynes
Just wanted to say thank you. Went above and beyond really. Great stuff.
Date of experience: 30 August 2026
Phil
1 review · GB
Got cover for a tricky business insurance nobody else would touch. my account handler rang me before renewal instead of just auto renewing at a higher price!
Date of experience: 28 August 2026
Zoe Kaur
1 review · GB
Promised a refund of £1,050 weeks ago. Every time I chase its another five working days.
Date of experience: 24 August 2026
Reply from Compass Insurance
Hi Zoe, apologies. Your refund has now been processed and can take 3 to 5 working days to show. Sorry again for the delay.
Bethan C
9 reviews · GB
Cannot fault Compass Insurance. Nice touch with the follow up call.
Date of experience: 31 August 2026
C Richardson
7 reviews · GB
Recommended by a friend and glad I listened. the claims team was friendly and knew exactly what they were doing. the claims team rang me before renewal instead of just auto renewing at a higher price. Would have paid more to be honest. Very happy.
Date of experience: 31 August 2026
Steve
1 review · GB
Put the wrong address on the policy, insurer nearly refused my claim because of it.
Date of experience: 29 August 2026
Lisa
9 reviews · GB
Cannot fault Compass Insurance.
Date of experience: 23 August 2026
Pam W
5 reviews · GB
Really pleased with Compass Insurance. the claims team was friendly and knew exactly what they were doing. Nothing was too much trouble. Faultless.
Date of experience: 23 August 2026
Reply from Compass Insurance
Thanks Pam, that has made our day.
Sam Hughes
2 reviews · GB
Recommended by a friend and glad I listened. Everything was explained properly without any jargon. Cant recommend them enough.
Date of experience: 30 August 2026
Stuart
5 reviews · GB
Third time here now. Explained the difference between the policies properly. Documents emailed within ten minutes. Highly recommended.
Date of experience: 25 August 2026
Reply from Compass Insurance
Glad we could help Stuart. See you next time.
Z Harris
1 review · GB
Friendly, professional, fair price.
Date of experience: 25 August 2026
Claire Shaw
1 review · GB
Great service, would recommend Compass Insurance to anyone. Nice touch with the follow up call.
Date of experience: 28 August 2026
Simon Parker
3 reviews · GB
Went for a classic car policy and came away really happy. Price was £960 which was less than I had been quoted elsewhere. Same person every time I ring, no call centre
Date of experience: 30 August 2026
Bethan Morgan
9 reviews · GB
Put the wrong address on the policy, insurer nearly refused my claim because of it.
Date of experience: 29 August 2026
Reply from Compass Insurance
Hi Bethan, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
Rachel King
1 review · GB
quick review because they deserve it. Handled my claim start to finish, I barely had to do anything.
Date of experience: 27 August 2026
Ash
1 review · Belfast
Documents emailed within ten minutes. Quick, tidy and polite. Got cover for a tricky fleet policy nobody else would touch. 10/10.
Date of experience: 21 August 2026
Sandra
1 review · GB
Helpful staff, took a while to get the documents through.
Date of experience: 27 August 2026
Reply from Compass Insurance
Hi Sandra, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
Donna D
2 reviews · GB
my account handler was helpful. The rest of the process was a bit slow. Would probably still use them again though.
Date of experience: 27 August 2026
Reply from Compass Insurance
Thanks Donna. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
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