HJ
Holly Johnson
6 reviews · GB
Verified 3 photos
Proper service
spot on. Exactly as described. Even my dad was impressed and he is never impressed.
Date of experience: 26 August 2026
Collins Lettings
Reviews 869•Great
4.2
Verified company · Claimed profile since December 2023
Reviews (869)
DA
Danny
5 reviews · Nottingham
Verified
First class
No complaints at all.
Date of experience: 30 August 2026
GS
G Shaw
1 review · GB
Verified
Great communication
Good comms, quick, sorted. Thanks. Never felt rushed.
Date of experience: 25 August 2026
LE
Lee
1 review · GB
Verified
Would use again
Fine as agents go. Repairs take a while but do get done.
Date of experience: 26 August 2026
SR
Stacey Roberts
4 reviews · GB
3 photos
Avoid
No heating for 11 days in January. Rang every day. Kept saying the contractor was coming.
Date of experience: 24 August 2026
JO
Jo
1 review · GB
Verified
Not great
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 28 August 2026
Reply from Collins Lettings
Hi Jo, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
GF
Graham Foster
2 reviews · Oldham
Verified
Perfect
Painless. Thank you.
Date of experience: 28 August 2026
SW
Stuart Williams
1 review · GB
Verified
Good overall
the lettings negotiator was helpful. The rest of the process was a bit slow. Update: they did get back to me in the end.
Date of experience: 22 August 2026
BA
Barry
1 review · GB
Verified
Painless
Inventory was thorough and fair at check out. As a landlord they found tenants in a fortnight and have been zero hassle since. the office actually answers the phone, which is rare for a letting agent. Told everyone at work about them.
Date of experience: 20 August 2026
DW
Debbie W
1 review · GB
Verified
Below par
Booked in for Monday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 27 August 2026
HA
H Ali
3 reviews · GB
Verified
Thank you
Inventory was thorough and fair at check out. Fitted us in at short notice. Will be back.
Date of experience: 24 August 2026
MR
Mark Roberts
5 reviews · Cambridge
Verified
Below par
Emails ignored for weeks. Only reply when you threaten to go to the ombudsman.
Date of experience: 22 August 2026
Reply from Collins Lettings
Hi Mark, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
DM
Darren M
1 review · GB
Verified
Fantastic
Moved into the deposit return within a week of viewing, all paperwork done online. No pressure, no upselling, just good honest service. Wouldnt go anywhere else now.
Date of experience: 17 August 2026
Reply from Collins Lettings
Glad we could help Darren. See you next time.
AM
A Mitchell
1 review · GB
Verified
Could be better
decent, staff change a lot so you keep explaining the same thing. The person I dealt with was polite at least.
Date of experience: 16 August 2026
Reply from Collins Lettings
Hi A, thank you for the review. We have taken your comments on board and are looking at how we can do better.
AO
Ash O
1 review · GB
Verified
Painless
Moved into the student house within a week of viewing, all paperwork done online. No pressure, no upselling, just good honest service. Would have paid more to be honest. No hesitation in recommending.
Date of experience: 18 August 2026
AE
Andy E
1 review · GB
Verified
Very professional
Family have used Collins Lettings for years. Fitted us in at short notice. the office was friendly and knew exactly what they were doing.
Date of experience: 13 August 2026
CK
Connor K
1 review · GB
Verified
Great value
Just wanted to say thank you. Moved into the three bed semi within a week of viewing, all paperwork done online. Will be back.
Date of experience: 17 August 2026
JB
Jason Baker
1 review · GB
Verified
Mostly great
Fine as agents go. Repairs take a while but do get done. Might have been unlucky.
Date of experience: 12 August 2026
DE
Donna Evans
8 reviews · GB
Verified
Excellent
Was a bit nervous about the student house to be honest. Fees are clear, £610 a month for full management. Faultless.
Date of experience: 15 August 2026
DC
Dave Carter
6 reviews · Ipswich
Verified
Really pleased
Fees are clear, £900 a month for full management. As a landlord they found tenants in a fortnight and have been zero hassle since. Job done.
Date of experience: 6 August 2026
Showing 1 to 20 of 869 reviews