OW
Owen
1 review · GB
Terrible service
Booked a test with them, they double booked the car. Lost my test fee.
Date of experience: 2 September 2026
Clutch Driving Academy
Reviews 6,013•Poor
2.0
Verified company · Claimed profile since October 2021
Reviews (6,013)
RT
R Taylor
1 review · GB
Verified
Never again
booked a test with them, they double booked the car. Lost my test fee.
Date of experience: 29 August 2026
BH
Becky Hall
5 reviews · GB
Verified 3 photos
Do not use
Paid £260 for the test day and it was nowhere near the standard I expected.
Date of experience: 28 August 2026
JU
Julie
1 review · GB
Verified
Rude and unhelpful
Emailed three times and rang twice about the pass plus. Not one reply. Gave up and went elsewhere.
Date of experience: 29 August 2026
Reply from Clutch Driving Academy
Hi Julie, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
NA
Nadia Ali
8 reviews · GB
Waste of money
Instructor shouted at me for a mistake. Left in tears. Found someone else.
Date of experience: 30 August 2026
Reply from Clutch Driving Academy
Hi Nadia, thank you for telling us. We have spoken to the team member involved and we apologise.
FA
Fatima
1 review · GB
Verified
Wouldnt rush back
Instructor shouted at me for a mistake. Left in tears. Found someone else.
Date of experience: 27 August 2026
SI
Simon
3 reviews · GB
Verified
Rude and unhelpful
Promised a refund of £35 weeks ago. Every time I chase its another five working days.
Date of experience: 30 August 2026
GA
Gavin
1 review · GB
Verified
Still waiting for refund
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 24 August 2026
Reply from Clutch Driving Academy
Hi Gavin, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
JM
J Morgan
3 reviews · GB
Verified 1 photo
Still waiting for refund
Booked in for Wednesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 28 August 2026
Reply from Clutch Driving Academy
Hi J, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.
VI
Vicky
3 reviews · GB
Verified
Shocking
Promised a refund of £440 weeks ago. Every time I chase its another five working days.
Date of experience: 29 August 2026
DO
Donna
1 review · GB
Verified
Poor communication
Emailed three times and rang twice about the intensive course. Not one reply. Gave up and went elsewhere
Date of experience: 24 August 2026
Reply from Clutch Driving Academy
Hi Donna, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
SC
Steve Cooper
8 reviews · GB
Verified
Never again
Booked in for Saturday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted
Date of experience: 27 August 2026
Reply from Clutch Driving Academy
Hi Steve, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
LB
Lucy Begum
3 reviews · Lancaster
Verified
Disappointed
Paid £50 up front for a pass plus then waited seven weeks for a first lesson. Kept being pushed back.
Date of experience: 31 August 2026
Reply from Clutch Driving Academy
Hi Lucy, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.
RT
Rob Taylor
9 reviews · GB
Verified
Good overall
Mostly good. Communication could have been better in the middle bit. Hopefully it was a one off!
Date of experience: 30 August 2026
DA
Dave
1 review · GB
Verified
Awful
Promised a refund of £55 weeks ago. Every time I chase its another five working days.
Date of experience: 24 August 2026
MD
Martin D
1 review · GB
Verified
Do not use
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 30 August 2026
JK
Jenny King
1 review · GB
Verified
Ok
Ok. Did what I needed. Nothing special either way. Update: they did get back to me in the end.
Date of experience: 23 August 2026
Reply from Clutch Driving Academy
Thanks Jenny. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
SC
Stacey C
1 review · GB
Verified
Average
Nice enough, sometimes on his phone at the lights. Would probably still use them again though.
Date of experience: 29 August 2026
PW
P Williams
1 review · GB
2 photos
Poor communication
Booked a test with them, they double booked the car. Lost my test fee.
Date of experience: 22 August 2026
SL
Steve Lewis
1 review · Norwich
Verified
Avoid
Instructor left the school, was promised a refund for my remaining lessons. Three months and nothing.
Date of experience: 21 August 2026
Showing 1 to 20 of 6,013 reviews