GA
Gavin
1 review · GB
Verified
Perfect
Used them for a new varifocals and then again for another one. No pressure, no upselling, just good honest service. Parking was easy too. Excellent, thank you.
Date of experience: 6 August 2026
Chen & Wilde Opticians
Reviews 52•Excellent
4.7
Verified company · Claimed profile since November 2022
Reviews (52)
TE
Terry
1 review · Wrexham
Verified 3 photos
Job done
Would not go anywhere else.
Date of experience: 27 July 2026
GA
Gavin
1 review · GB
Verified
Very professional
Paid £140 for OCT scan, cheaper than the chains. Most thorough OCT scan I have had, picked up something the high street chain missed. Even my dad was impressed and he is never impressed. No hesitation in recommending.
Date of experience: 30 June 2026
AA
Aaron
1 review · Swansea
Verified
Very happy
Needed a OCT scan sorting quickly. They rang the next day to check everything was ok. No hesitation in recommending.
Date of experience: 6 April 2026
HW
Holly W
1 review · Blackburn
Verified
Decent
Good test, frames took longer than promised. Two weeks became four. Hopefully it was a one off.
Date of experience: 16 March 2026
Reply from Chen & Wilde Opticians
Hi Holly, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
JU
Julie
7 reviews · Southampton
Verified
Happy enough
Test was fine but the prescription needed adjusting, second pair was right. Price was fair which is why I didnt make more of a fuss.
Date of experience: 18 March 2026
Reply from Chen & Wilde Opticians
Thanks Julie. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
SL
S Lewis
4 reviews · GB
Verified
Shocking
Told glasses would be a week. Took five weeks and I had to keep ringing.
Date of experience: 16 February 2026
Reply from Chen & Wilde Opticians
Hi S, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.
PP
Phil Parker
2 reviews · GB
Verified 2 photos
Let down
Front desk staff made me feel like a nuisance for asking about the NHS voucher.
Date of experience: 24 December 2025
Reply from Chen & Wilde Opticians
Hi Phil, we are sorry you were spoken to like that. It is not acceptable and it has been dealt with. Please give us another chance.
GA
Gavin
1 review · GB
Verified
Great service
Needed a contact lens check sorting quickly. Most thorough contact lens check I have had, picked up something the high street chain missed. 5 stars from me.
Date of experience: 12 December 2025
RH
Rob Hall
1 review · GB
Verified
Very professional
Right, so I needed a contact lens check. Communication was spot on the whole way through. Nothing was too much trouble. Excellent, thank you.
Date of experience: 9 December 2025
RW
Rob Walker
1 review · GB
Verified
Highly recommended
Had a kids glasses with Chen & Wilde Opticians on Wednesday. Kids loved it, made it fun for them. Fitted us in at short notice.
Date of experience: 21 November 2025
JE
Jenny Edwards
1 review · Slough
Verified
Would recommend
Used them for a kids glasses and then again for another one. Kids loved it, made it fun for them. the dispensing optician spent ages helping me choose frames that actually suit me. Excellent, thank you.
Date of experience: 9 October 2025
LR
Laura Robinson
4 reviews · GB
Verified
Proper service
rang up on Monday morning about a prescription sunglasses. Quick, tidy and polite. No pressure, no upselling, just good honest service. Faultless.
Date of experience: 20 September 2025
Reply from Chen & Wilde Opticians
Thanks Laura, that has made our day.
ZO
Zoe
1 review · GB
Ok
Test was fine but the prescription needed adjusting, second pair was right.
Date of experience: 20 August 2025
Reply from Chen & Wilde Opticians
Thanks Zoe. Sorry about the delay getting back to you, we have taken on extra staff since then. Pleased you were happy overall.
GR
Graham
3 reviews · GB
Verified 3 photos
Brilliant service
Kids loved it, made it fun for them. No pressure, no upselling, just good honest service. Exactly what I asked for, nothing more nothing less. Excellent, thank you.
Date of experience: 22 August 2025
HW
Helen White
2 reviews · Norwich
Friendly and helpful
Third time here now. Most thorough prescription sunglasses I have had, picked up something the high street chain missed.
Date of experience: 19 August 2025
NR
Neil Robinson
8 reviews · Stoke
Verified
Very happy
Brilliant, thank you. Nice touch with the follow up call.
Date of experience: 20 July 2025
PW
Pete Ward
1 review · GB
Verified
Cant fault them
Honest review, nobody asked me to write this. Most thorough prescription sunglasses I have had, picked up something the high street chain missed. Not pushy at all about the expensive lenses. Cant recommend them enough.
Date of experience: 30 June 2025
RY
Ryan
1 review · GB
Verified
Spot on
Great eye test, great price. Parking was easy too.
Date of experience: 5 June 2025
HE
Helen
1 review · GB
Verified
Really pleased
Recommended by a friend and glad I listened. You can tell they actually care. You can tell they actually care. Faultless.
Date of experience: 7 June 2025
Showing 1 to 20 of 52 reviews