Verified company · Claimed profile since February 2023
Abi
1 review · Carlisle
Service was fine, price was a bit higher than expected at £20. Just thought people should know.
Date of experience: 6 August 2026
Reply from Chelmsford Pets
Hi Abi, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
Kate
1 review · GB
Fine, would give 5 stars if the dog bed had been ready when they said. Just thought people should know.
Date of experience: 8 August 2026
Reply from Chelmsford Pets
Hi Kate, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
Karen Evans
1 review · GB
First class pet supplies shop. Text to confirm the day before.
Date of experience: 30 July 2026
Rachel C
6 reviews · GB
Was dreading sorting the harness. No pressure, no upselling, just good honest service. Loyalty card means every tenth bag is free. Excellent, thank you.
Date of experience: 20 July 2026
Bethan Harris
1 review · GB
returned an unopened cat tree with the receipt and got offered store credit only.
Date of experience: 17 July 2026
Reply from Chelmsford Pets
Hi Bethan, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
Kelly Lewis
5 reviews · GB
Swapped a rabbit hutch the puppy had outgrown, no fuss. Everything was explained properly without any jargon. Loyalty card means every tenth bag is free. Would have paid more to be honest. Proper service.
Date of experience: 24 June 2026
Tom Davies
1 review · GB
Ten out of ten.
Date of experience: 4 June 2026
Shannon Patel
1 review · GB
Would not go anywhere else.
Date of experience: 27 April 2026
Maureen
2 reviews · Bournemouth
Ordered online Friday, delivered Saturday. Carried the 15kg bag to the car for me. Will be back.
Date of experience: 5 April 2026
Craig S
1 review · GB
Used them for a harness and then again for another one. Dog is allowed in and gets a treat every time. No pressure, no upselling, just good honest service. Sorted
Date of experience: 10 March 2026
Matt Turner
1 review · GB
Promised a refund of £35 weeks ago. Every time I chase its another five working days.
Date of experience: 7 December 2025
Reply from Chelmsford Pets
Hi Matt, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
Callum Wright
2 reviews · GB
Very impressed with Chelmsford Pets.
Date of experience: 29 September 2025
Jo
1 review · GB
Cant fault them. Exactly what I asked for, nothing more nothing less. Even the kids were made welcome. Job done.
Date of experience: 22 August 2025
Reply from Chelmsford Pets
Thank you for the kind words Jo. Recommendations like this mean a lot to a small pet supplies shop.
R Jackson
1 review · GB
Dog is allowed in and gets a treat every time. Ordered online Monday, delivered Monday
Date of experience: 17 August 2025
Darren D
3 reviews · GB
Cheaper than the big chain down the road for the same flea treatment. Very happy.
Date of experience: 29 July 2025
J Ahmed
1 review · GB
Lovely people, no messing about. Text to confirm the day before.
Date of experience: 19 June 2025
Reply from Chelmsford Pets
Glad we could help J. See you next time.
Matt
1 review · GB
needed a flea treatment sorting quickly. They rang the next day to check everything was ok. Exactly what I asked for, nothing more nothing less. Wouldnt go anywhere else now.
Date of experience: 2 June 2025
Hannah Patel
1 review · GB
Was dreading sorting the harness. Even the kids were made welcome. Loyalty card means every tenth bag is free. Even my dad was impressed and he is never impressed. Job done.
Date of experience: 19 April 2025
Lucy Morgan
1 review · GB
wasnt expecting much for £90 but wow. Loyalty card means every tenth bag is free. No hesitation in recommending.
Date of experience: 13 April 2025
Martin
4 reviews · GB
Rang up on Saturday morning about a flea treatment. Ordered online Wednesday, delivered Wednesday.
Date of experience: 5 March 2025
Showing 1 to 20 of 39 reviews