GE
Gemma
1 review · GB
Verified 1 photo
Excellent
Cant fault them. Cafe does a cracking breakfast.
Date of experience: 27 August 2026
Brookside Nurseries
Reviews 1,280•Bad
1.8
Verified company · Claimed profile since February 2024
Reviews (1,280)
MA
Martin
9 reviews · GB
Verified
Rude and unhelpful
Booked in for Saturday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 1 September 2026
Reply from Brookside Nurseries
Hi Martin, apologies for the missed appointment. We have looked at what went wrong on our side. Someone will call you today.
ST
Steve
5 reviews · GB
Verified
Terrible service
Prices have gone silly. £200 for a small bedding plants you can get for a third elsewhere.
Date of experience: 31 August 2026
JA
Jason
1 review · GB
Verified
Awful
Whoever I spoke to was rude and could not have cared less. Wont be back.
Date of experience: 23 August 2026
AS
Ash
1 review · GB
Verified
Slow refund
Asked a question and got a sigh and a shrug. Nobody wanted to help.
Date of experience: 31 August 2026
TM
Tina Morgan
1 review · GB
Verified
Never again
Prices have gone silly. £10 for a small olive tree you can get for a third elsewhere.
Date of experience: 22 August 2026
Reply from Brookside Nurseries
Hi Tina, sorry the final cost was more than you expected. We should have explained the extra work before doing it. Please contact us and we will go through the invoice with you.
LR
Liam Richardson
6 reviews · GB
Verified
Never again
Tried to return a dead hanging baskets under their guarantee, got told it was our fault with no evidence.
Date of experience: 25 August 2026
Reply from Brookside Nurseries
Hi Liam, we are sorry about this. Please email your order details and mark it urgent and we will sort the refund straight away.
EP
E Phillips
2 reviews · GB
Verified
Disappointed
Half the hanging baskets we bought were full of vine weevil. Ruined two beds.
Date of experience: 25 August 2026
AH
Ash H
1 review · GB
2 photos
Rude and unhelpful
Tried to return a dead lawn seed under their guarantee, got told it was our fault with no evidence.
Date of experience: 27 August 2026
PR
Priya
8 reviews · GB
Verified
Avoid
nobody answers the phone. Left messages, no call back. Terrible for a garden centre.
Date of experience: 28 August 2026
TK
Tina K
6 reviews · Stockport
Verified 2 photos
Still waiting for refund
Nobody answers the phone. Left messages, no call back. Terrible for a garden centre.
Date of experience: 23 August 2026
DC
Darren C
1 review · Newcastle
Verified
Waste of money
Booked in for Tuesday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 19 August 2026
Reply from Brookside Nurseries
Hi Darren, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
NH
Neil H
1 review · GB
Verified
Never again
Promised a refund of £10 weeks ago. Every time I chase its another five working days.
Date of experience: 23 August 2026
CH
Chris
1 review · GB
Verified 1 photo
Waste of money
Half the apple tree we bought were full of vine weevil. Ruined two beds.
Date of experience: 19 August 2026
Reply from Brookside Nurseries
Hi Chris, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
JK
Josh Khan
1 review · Slough
Verified
Not impressed
tried to return a dead apple tree under their guarantee, got told it was our fault with no evidence.
Date of experience: 22 August 2026
KR
Kate Richardson
8 reviews · GB
Verified 3 photos
Waste of money
Booked in for Saturday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 24 August 2026
Reply from Brookside Nurseries
Hi Kate, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
IA
Ian
1 review · Lancaster
Verified
Never again
Quoted one price on the phone, charged a lot more on the day. Should have got it in writing.
Date of experience: 21 August 2026
Reply from Brookside Nurseries
Hi Ian, apologies. We have reviewed the quote and the final bill and would like to talk it through with you.
BR
Bethan Roberts
1 review · GB
Verified
Never again
Promised a refund of £110 weeks ago. Every time I chase its another five working days.
Date of experience: 16 August 2026
KD
Kirsty Dixon
1 review · GB
Verified
Terrible service
Tried to return a dead hanging baskets under their guarantee, got told it was our fault with no evidence!
Date of experience: 24 August 2026
JG
Jason G
1 review · GB
Verified
Really pleased
needed a apple tree sorting quickly. Christmas display is worth the trip on its own. No hesitation in recommending!
Date of experience: 24 August 2026
Showing 1 to 20 of 1,280 reviews