PK
Priya Kaur
4 reviews · GB
Verified
Exactly as described
Took all the packaging away. Fitted us in at short notice. Would have paid more to be honest. Excellent, thank you.
Date of experience: 30 August 2026
Birch & Oak
Reviews 316•Excellent
4.6
Verified company · Claimed profile since February 2021
Reviews (316)
PM
Paul M
2 reviews · GB
Verified
Good, minor niggle
customer service was helpful. The rest of the process was a bit slow. Would probably still use them again though.
Date of experience: 17 August 2026
TD
Terry Dixon
6 reviews · GB
Verified
Helpful staff
sideboard arrived in the week they said and the two lads built it in 20 minutes. Communication was spot on the whole way through. Job done
Date of experience: 15 August 2026
EB
Emma Begum
1 review · Bristol
Verified
Excellent service again
Went for a recliner and came away really happy. Even the kids were made welcome. Took all the packaging away. Job done.
Date of experience: 10 August 2026
PA
Pam
1 review · GB
Verified
No fuss
Quick review because they deserve it. Quality is far better than the big online places for the same £300. garden furniture set arrived in the week they said and the two lads built it in 20 minutes. Thanks the owner!
Date of experience: 12 August 2026
IF
Imran Foster
6 reviews · GB
Verified
Job done
Quality is far better than the big online places for the same £2,000. Price was £2,000 which was less than I had been quoted elsewhere. Will be back.
Date of experience: 10 August 2026
SF
Stuart F
1 review · GB
Verified
Job done
Excellent from start to finish.
Date of experience: 5 August 2026
AM
Alan Mitchell
10 reviews · GB
Verified
Lovely people
Used them for a bunk beds and then again for another one. the showroom staff was friendly and knew exactly what they were doing
Date of experience: 27 July 2026
BE
Bethan
1 review · GB
Verified
Great value
Been meaning to write this for a while. customer service was friendly and knew exactly what they were doing. Exactly what I asked for, nothing more nothing less. Great stuff.
Date of experience: 24 July 2026
KE
Kelly
3 reviews · GB
Verified
Good overall
Lovely mattress but delivery slipped by three weeks with little communication. Might have been unlucky.
Date of experience: 25 July 2026
Reply from Birch & Oak
Hi Kelly, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
FH
Fatima Hill
1 review · GB
Verified
Brilliant service
£3,550 well spent. Even my dad was impressed and he is never impressed.
Date of experience: 21 July 2026
Reply from Birch & Oak
Thanks Fatima, really appreciate you taking the time to leave this. Glad we could help with the recliner.
KC
Karen Clark
1 review · Leicester
Verified
Pretty good
nice sofa, cushions are already going flat after six months. Price was fair which is why I didnt make more of a fuss.
Date of experience: 13 July 2026
Reply from Birch & Oak
Hi Karen, apologies for the mix up. Thanks for letting us put it right.
SC
S Clarke
1 review · GB
Verified 1 photo
Highly recommended
Third time here now. corner sofa arrived in the week they said and the two lads built it in 20 minutes. Answered my emails within the hour. No hesitation in recommending.
Date of experience: 27 June 2026
CL
Chloe Lewis
1 review · GB
Verified
Poor communication
Ordered a corner sofa in Thursdays with a 6 week lead time. It is now 14 weeks. Every call is another two weeks.
Date of experience: 13 June 2026
Reply from Birch & Oak
Hi Chloe, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
CO
Connor
1 review · GB
Excellent service again
Went for a king size bed and came away really happy. Everything was explained properly without any jargon. Top company.
Date of experience: 5 June 2026
TE
Terry
1 review · GB
Verified
Average
Service was fine, price was a bit higher than expected at £990. Hopefully it was a one off.
Date of experience: 30 May 2026
Reply from Birch & Oak
Hi Terry, apologies for the mix up. Thanks for letting us put it right.
BW
Becky Williams
1 review · GB
Fantastic
Top service. Price was £2,700 which was less than I had been quoted elsewhere. the owner let us take our time in the showroom without hovering. Very happy.
Date of experience: 23 May 2026
KE
Ken
1 review · GB
Verified 1 photo
Waste of money
Got my booking wrong, then got it wrong again when they fixed it.
Date of experience: 17 May 2026
BA
Barry
1 review · GB
Verified
Fantastic
Absolutely brilliant from start to finish. corner sofa arrived in the week they said and the two lads built it in 20 minutes. You can tell they actually care. Great stuff
Date of experience: 11 May 2026
ML
Mo Lewis
7 reviews · GB
Verified
Avoid
Delivered the wrong colour and then wanted a restocking fee to swap it.
Date of experience: 12 May 2026
Showing 1 to 20 of 316 reviews