RA
Raj
6 reviews · Slough
Avoid
Emailed three times and rang twice about the waxed jacket. Not one reply. Gave up and went elsewhere
Date of experience: 31 August 2026
Begum & Linen
Reviews 1,132•Bad
1.6
Verified company · Claimed profile since July 2025
Reviews (1,132)
TO
Tom
7 reviews · GB
Verified
Still waiting for refund
nobody answers the phone. Left messages, no call back. Terrible for a clothing retailer.
Date of experience: 29 August 2026
Reply from Begum & Linen
Hi Tom, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
SH
Sarah Holmes
1 review · GB
Verified
Great service
Used Begum & Linen for a wedding outfit last month. They rang the next day to check everything was ok. Would have paid more to be honest. Faultless.
Date of experience: 30 August 2026
SA
Sandra
9 reviews · GB
Verified
Do not use
ordered for a wedding with two weeks to spare. Arrived the day after the wedding.
Date of experience: 25 August 2026
PA
Paul
8 reviews · GB
Verified 2 photos
Avoid
Booked in for Thursday, they didnt turn up and didnt ring. Rebooked, same again. Two days wasted.
Date of experience: 31 August 2026
Reply from Begum & Linen
Hi Paul, we are really sorry about the wait and for not keeping you informed. That is not how we normally work. Please get in touch and we will make it right.
HK
Hannah Khan
1 review · GB
Verified
Awful
Ordered for a wedding with two weeks to spare. Arrived the day after the wedding.
Date of experience: 23 August 2026
TW
Tom W
1 review · GB
Verified
Still waiting for refund
winter coat fell apart after two washes. For £360 that is not acceptable.
Date of experience: 30 August 2026
TO
Tom
1 review · GB
Verified 1 photo
Shocking
Paid £160 for the dress for a christening and it was nowhere near the standard I expected.
Date of experience: 24 August 2026
Reply from Begum & Linen
Hi Tom, this is not the standard we aim for and we apologise. We would like the chance to sort it, please get in touch.
JA
Jan
9 reviews · Slough
Verified
Do not use
paid £420 for the winter coat and it was nowhere near the standard I expected!
Date of experience: 31 August 2026
CH
Chloe
4 reviews · GB
Verified
Never again
Ordered for a wedding with two weeks to spare. Arrived the day after the wedding
Date of experience: 24 August 2026
BK
Ben Kaur
9 reviews · GB
Verified
Good, minor niggle
Ok. Did what I needed. Nothing special either way. Might have been unlucky.
Date of experience: 24 August 2026
LI
Lisa
10 reviews · GB
Verified
Still waiting for refund
Emailed three times and rang twice about the boots. Not one reply. Gave up and went elsewhere.
Date of experience: 23 August 2026
Reply from Begum & Linen
Hi Lisa, apologies. This should not have happened and we have changed how enquiries are handled so it does not happen again.
CP
Craig Parker
1 review · GB
Verified
Shocking
chinos fell apart after two washes. For £30 that is not acceptable.
Date of experience: 29 August 2026
MA
Mark
1 review · GB
Verified
Terrible service
returned a waxed jacket a month ago. Tracking shows delivered. No refund, no reply to emails.
Date of experience: 28 August 2026
HO
Holly
1 review · GB
Verified 2 photos
Really good
Went for a waxed jacket and came away really happy. No pressure, no upselling, just good honest service. Even the kids were made welcome. Faultless.
Date of experience: 28 August 2026
DE
Dean
8 reviews · GB
Verified
Waste of money
Ordered for a wedding with two weeks to spare. Arrived the day after the wedding.
Date of experience: 27 August 2026
SA
Sam
1 review · Wakefield
Verified
Terrible service
no reply to three emails about where my order is. Phone number just rings out.
Date of experience: 26 August 2026
VW
Vicky W
1 review · GB
Verified
Pretty good
Nice stuff, returns took a while to process. About two weeks for the refund. Just thought people should know.
Date of experience: 25 August 2026
JW
Jan Ward
1 review · GB
Verified
Awful
Paid £150 for the boots and it was nowhere near the standard I expected!
Date of experience: 16 August 2026
Reply from Begum & Linen
Hi Jan, we are sorry to hear this. Please contact us with the details and we will put it right or refund you.
KW
Karen W
2 reviews · GB
Still waiting for refund
Sent the wrong size twice. Gave up and asked for a refund, still waiting.
Date of experience: 16 August 2026
Reply from Begum & Linen
Hi Karen, we are sorry about the mix up. That was our error and we have refunded you in full. Thank you for your patience.
Showing 1 to 20 of 1,132 reviews